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- Tasks: Provide exceptional customer service via phone, chat, and email in a fast-paced environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, life assurance, and access to extensive training resources.
- Why this job: Be part of a diverse team that values innovation and makes a difference in communities.
- Qualifications: Previous customer service experience preferred; strong communication skills required.
- Other info: Rotational shifts available; we embrace diversity and are a disability-inclusive employer.
Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Be a reassuring voice and trusted guide when customers need support most. As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Ability to provide Customer Service to existing customers over the phone, webchat & Email.
- Skilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Comfortable navigating multiple windows and tabs on a desktop computer.
- Comfortable navigating, or willing to learn multiple computer systems.
- Open to working in rotational shifts.
- Ability to manage multiple priorities, multi-task, and cross skill across all channels (Voice, Chat & Email).
- Proficient in written and verbal communication in English.
- Previous experience working in customer service, preferably insurance.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Part Time Customer Service Representative (Shift only) employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Representative (Shift only)
✨Tip Number 1
Familiarise yourself with the company’s values and mission. TCS is a purpose-led transformation company, so understanding their commitment to making a meaningful difference will help you align your responses during interviews.
✨Tip Number 2
Practice handling customer queries in a fast-paced environment. Since the role involves managing high volumes of calls, chats, and emails, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Brush up on your communication skills, both written and verbal. As you'll be interacting with customers through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your previous customer service experience, especially in insurance if applicable. Highlight specific examples where you successfully resolved customer issues to demonstrate your capability for the role.
We think you need these skills to ace Part Time Customer Service Representative (Shift only)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Associate position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in handling calls, chats, and emails. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to TCS's mission of making a meaningful difference.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Tata Consultancy Services
✨Research the Company
Before your interview, take some time to learn about TCS and its values. Understanding their mission and the impact they aim to make will help you align your answers with their goals.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple queries at once. Practising your responses can boost your confidence.
✨Showcase Your Communication Skills
As a Customer Service Associate, strong communication is key. During the interview, demonstrate your verbal and written skills clearly and effectively, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
