Oracle CX Architect

Requirements

• We need overall IT or enterprise applications experience, ideally with large-scale Oracle CX Cloud transformation programs.
• We need strong Oracle CX Cloud architecture experience across multiple modules such as Sales Cloud, Engagement Cloud, Marketing Cloud or Eloqua, CDM, Service Cloud, and Incentive Compensation.
• We need full lifecycle Oracle CX implementation experience across Sales, Engagement, CDM, and Service modules.
• We need strong understanding of Customer Data Management, Marketing Automation, Sales Performance, and Service Management processes.
• We need hands‑on knowledge of Oracle configuration, customization, Application Composer, Groovy scripting, custom objects, process functions, workflows, rules, workspaces, and API‑based integrations.
• We need experience with requirements gathering, fit‑gap analysis, solution design, migration planning, testing support, and implementation governance.
• We need strong integration experience using REST, SOAP, JSON, Web Services, Oracle APIs, and integration with CRM, ERP, and back‑office systems.
• We need the ability to communicate complex solution concepts to business stakeholders, IT teams, and leadership.
• Desirable: Oracle CX Cloud certifications in Sales, Service, Marketing, Field Service, or related applications.
• Desirable: experience integrating Oracle CX Cloud with ERP, EBS, billing, and enterprise systems.
• Desirable: strong knowledge of Oracle Database, SQL/PLSQL, data modelling, and reporting solutions.
• Desirable: experience delivering Oracle CX transformation programmes using Agile or hybrid methodologies.
• Desirable: knowledge of enterprise architecture, cloud integrations, customer engagement strategies, and regulated business environments.

Responsibilities

• We lead business and technical discovery workshops to understand current CX processes, business challenges, transformation goals, and integration needs.
• We translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics.
• We design and guide implementation of Oracle Marketing Cloud or Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications.
• We define integration approaches between Eloqua and CRM, Sales Cloud, and third‑party applications.
• We support solution design for customer data platforms, behavioural intelligence, campaign management, marketing automation, and customer loyalty or engagement scope areas as applicable.
• We architect Oracle Sales Cloud or Engagement Cloud solutions across SFA, CDM, CLM, ICM, sales planning, sales performance management, and customer data management.
• We support sales process transformation across lead, opportunity, pipeline, quote, compensation, and account management processes.
• We architect Oracle CDM and Sales Cloud capabilities for customer master data, customer data governance, account management, and data quality processes.
• We provide architecture guidance for Oracle Service Cloud capabilities including service center, knowledge management, customer service processes, workspaces, workflows, rules, APIs, and integrations.
• We guide configuration requests, enhancements, product customization, administration, and integration design for Oracle Service Cloud.
• We support solution design for Intelligent Advisor and service effectiveness analytics where applicable.
• We design and configure incentive compensation plans, plan components, performance measures, rate tables, classification rules, assignment rules, credit rules, incentive formulae, flexfields, web services, reports, dashboards, and OTBI or data models.
• We collaborate with business and IT teams to design sales compensation solutions aligned to business requirements.
• We define CX analytics architecture for sales pipeline, win‑loss analysis, lead prioritization, quote efficiency, subscription pipeline, campaign efficiency, account‑based analysis, and service effectiveness.
• We guide reporting and dashboarding using Oracle CX reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable.
• We define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third‑party applications, and legacy platforms.
• We design and review integrations, ensuring data flow consistency, security, scalability, and performance across integrated applications.
• We review and validate solution designs, configuration designs, custom developments, and integration deliverables from implementation teams and SI partners.
• We conduct fit‑gap analysis and recommend optimal use of Oracle standard capabilities while minimizing unnecessary customisations.
• We act as the technical and functional design authority through design, build, test, deployment, and stabilisation phases.
• Technologies
• API
• Architect
• Cloud
• Composer
• CRM
• ERP
• Flow
• Groovy
• Support
• JSON
• Marketing
• Network
• Oracle
• REST
• SOAP
• SQL
• Security
• Web
• More

We are TCS, a purpose‑led transformation company built on belief, helping organisations create meaningful impact through technology.

This is a permanent Oracle CX Solution Architect role based in London, working full‑time 40 hours per week.

You will join a global financial services environment, working on challenging transformation projects that require innovation, collaboration, and thought leadership.

We offer competitive salary packages with pension, health care, life assurance, laptop, phone, extensive training resources, and discounts within the Tata network, along with health and wellness initiatives and sports events.

We are consistently voted a Top Employer in the UK and globally, and we are committed to accessibility, diversity, inclusion, and wellbeing, with support for applicants who need adjustments during the recruitment process.

• last updated 33 week of 2026
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