At a Glance
- Tasks: Lead a dynamic team in delivering top-notch service for Oracle Fusion applications.
- Company: Join Tata Consultancy Services, a purpose-driven transformation company.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a meaningful impact while working on innovative projects with major brands.
- Qualifications: Experience in Oracle Service Delivery Management and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We have a great opportunity for you – Service Delivery Manager! TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end to end solution stack which encompasses Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
Service Strategy- Accountable for defining the strategy and plan for the future live service, to include:
- Service Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake.
Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
Governance and Service ReportingExperience in establishing service governance to encompass:
- Service structure
- Business Relationship Management
- Business Service Planning
- Service Level Management
Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross service problems.
Strong experience as an Oracle Service Delivery Manager:- Oracle Fusion ERP, HCM, Payroll, SCM modules
- Oracle Integration Cloud (OIC)
- Oracle Cloud Infrastructure (OCI)
- Oracle PaaS services
- Experience with Oracle reporting and analytics
Proven experience managing live large-scale Oracle Fusion implementations.
- Release Management
- Change Management
- Environment Management
- Configuration and Cost Management
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. If you are an applicant who needs any adjustments to the application process or interview, please contact us to request an adjustment.
Online application: In case you wish to submit your application via another format like audio/video, please contact us. This will be a level 1 interview with the project team, it can be via video or in-person. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. Apply online now.
Senior Service Delivery Manager (Working from home) in Nottingham employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer that prioritises meaningful impact through technology, fostering a culture of innovation and collaboration. With a commitment to employee growth, TCS offers extensive training resources, health and wellness initiatives, and a diverse, inclusive work environment that values every individual. Working from home as a Senior Service Delivery Manager allows you to lead transformative projects while enjoying the flexibility and support of a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in Nottingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Service Delivery Manager (Working from home) at Tata Consultancy Services!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tata Consultancy Services or be willing to refer you for that Senior Service Delivery Manager (Working from home) position!
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Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tata Consultancy Services who’s on the lookout for their next Senior Service Delivery Manager (Working from home) star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Service Delivery Manager (Working from home) role at Tata Consultancy Services!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in Nottingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tata Consultancy Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tata Consultancy Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tata Consultancy Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
