At a Glance
- Tasks: Provide exceptional customer service via phone, chat, and email.
- Company: Join Tata Consultancy Services, a purpose-led transformation company.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Work in a dynamic, fast-paced environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping customers and solving their problems.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role: As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
Your responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Follow various communication scripts, canned responses, and email templates when communicating to the customers.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance.
We are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing.
