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- Tasks: Lead a dynamic team to manage Oracle Fusion applications and ensure top-notch service delivery.
- Company: Join TCS, a purpose-driven company transforming businesses and communities.
- Benefits: Enjoy competitive salary, health perks, and extensive training resources.
- Why this job: Make a real impact in the public sector while developing your career.
- Qualifications: Experience with Oracle Fusion and strong leadership skills are essential.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Northern Ireland, UK
Contract: Permanent
Mode of Working: Hybrid
Are you looking to leverage your skills in the Public sector? We have a great opportunity for you – Service Delivery Manager!
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role:
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Your responsibilities:
- Team Leadership: Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end-to-end solution stack which encompasses Oracle Fusion applications. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
- Service Strategy: Accountable for defining the strategy and plan for the future live service, including the Service Operating Model, Acceptance into Service, and Service Catalogue.
- Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
- Governance and Service Reporting: Experience in establishing service governance to encompass service structure, organisation design, business relationship management, business service planning, and service level management.
- Risk Management and Issue/Problem Resolution: Experience in risk management, incident analysis, and proactive problem management. Ability to lead the team and client on resolving cross-service problems.
Your Profile:
Essential skills/knowledge/experience:
- Strong experience as an Oracle Service Delivery Manager;
- Desirable to have experience in at least one if not more of: Oracle Fusion ERP, HCM, Payroll, SCM modules, Oracle Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), Oracle PaaS services, experience with Oracle reporting and analytics.
- Proven experience managing live large-scale Oracle Fusion implementations.
- Experience in UK public sector / NHS or similarly complex regulated environments.
- Strong understanding of Release Management, Change Management, Environment Management, Configuration and Cost Management.
Rewards & Benefits:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps:
Application Process: Online application: You can apply directly through LinkedIn/by uploading your CV. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Service Delivery Manager in Norwich employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TCS or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching TCS and its projects. Show us that you understand our mission and how you can contribute to making a meaningful difference in the public sector.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they relate to the Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Service Delivery Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with Oracle Fusion applications and any relevant public sector work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can make an impact at TCS. Keep it concise but engaging – we love a good story!
Showcase Your Team Leadership Skills: As a Service Delivery Manager, leading teams is key. In your application, share examples of how you've successfully managed teams in the past, especially in complex environments. We want to know how you inspire and guide others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
As a Service Delivery Manager, you’ll need to demonstrate a solid understanding of Oracle Fusion applications. Brush up on the specifics of HCM, Payroll, ERP, and SCM modules. Be ready to discuss how you've managed these systems in past roles and any challenges you've faced.
✨Showcase Your Leadership Skills
This role requires strong team leadership, so prepare examples that highlight your experience managing both onshore and offshore teams. Think about times when you set priorities or guided your team through complex projects, and be ready to share those stories.
✨Master Stakeholder Management
Stakeholder management is key in this position. Prepare to discuss how you’ve maintained open lines of communication with clients and third-party suppliers. Have examples ready that illustrate your ability to manage expectations and drive continuous service improvement.
✨Be Ready for Governance and Risk Questions
Expect questions around service governance and risk management. Familiarise yourself with ITIL processes and be prepared to discuss how you've established service structures and managed risks in previous roles. This will show your capability to handle the complexities of the role.