At a Glance
- Tasks: Lead network transformation projects and ensure seamless service readiness.
- Company: Join TCS, a purpose-driven tech company making a real impact.
- Benefits: Enjoy competitive salary, health perks, and extensive training resources.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be at the forefront of network innovation and drive meaningful change.
- Qualifications: Experience in network engineering and project management is essential.
The predicted salary is between 60000 - 75000 € per year.
Role: Service Readiness and Cutover Manager
Location: Bristol
Contract: Permanent
Mode of Working: Hybrid
Are you looking to leverage your skills in Network Engineering?
We have a great opportunity for you – Service Readiness and Cutover Manager!
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Build strong relationships with a diverse range of stakeholders.
- Gain access to endless learning opportunities.
- Work closely with the range of teams within the business to bring products to life.
The Role:
The Service Readiness Cutover Lead is responsible for planning, governing, and executing end-to-end service readiness activities for large-scale network transformation programmes. This role combines senior project management capability with deep network engineering expertise to ensure seamless migration from legacy environments to a modern network, with minimal disruption and a controlled handover into Service Management.
Key Responsibilities
Service Readiness Hypercare Management
- Own and deliver the Warrant Hypercare strategy for network migrations (sites/buildings).
- Create and maintain a detailed warrant and Hypercare Plan, including:
- Tasks, dependencies, milestones, risks, and gating criteria.
- Entry/Exit criteria for warranty, Hypercare and BAU handover.
- Define, implement, and operate warranty Hypercare phase governance, decision points, acceptance criteria, and reporting aligned to programme governance.
- Ensure all service, operational, and technical prerequisites are met before BAU approval.
- Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models).
- Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge).
- Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU.
- Support Operational Acceptance Testing (OAT) sign-off for network services.
- Act as a central coordination point between:
- Network engineering teams
- Service Management / SIAM
- Test Assurance teams
- Multiple third-party suppliers and client stakeholders
- Lead operational readiness checkpoints, and go/no-go governance.
- Provide structured status reporting, RAID management, and executive updates.
- Own and manage Service Readiness Cutover risks within the programme RAID.
- Ensure traceability between requirements, testing, cutover, and service acceptance.
- Drive continuous improvement of readiness and cutover processes across waves/buildings.
- Ensure compliance with security, operational, and regulatory requirements.
Required Skills Experience
Essential
- Experience in IT Infrastructure or Network programmes.
- Strong background as a Network Engineer before moving into programme/transition roles.
- Proven experience managing Service Readiness, Cutover, and Transition for:
- Network migrations
- Campus/building migrations
- Large enterprise or public-sector environments.
- Strong understanding of ITSM / Service Transition principles.
- Hands-on experience with:
- Enterprise LAN/WAN Wi‑Fi networks, routing and switching.
- Firewalls network security
- SD‑WAN and WAN transition
- Experience running cutover bridges, hyper care, and early life support.
- Strong stakeholder management and supplier coordination skills.
Desirable
- Experience working within SIAM environments.
- Experience across public sector or higher education networks.
- Familiarity with ITSM tools (e.g., ServiceNow, BMC Helix).
- Exposure to structured testing approaches (SVT, OAT, UAT).
- PRINCE2 / PMP / Agile PM certification.
- ITIL v4 certification.
- Network certifications (e.g., CCNP, CCIE, equivalent).
Rewards Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Application Process
- Online application: You can apply directly through LinkedIn by uploading your CV. In case you wish to submit your application via another format like audio/video, please contact us.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Service Readiness and Cutover Manager in Newport employer: Tata Consultancy Services
TCS is an exceptional employer, offering a dynamic work environment in Bristol that fosters innovation and collaboration. With a strong commitment to employee growth, TCS provides extensive training resources, competitive benefits, and a culture that values diversity and inclusion, making it an ideal place for professionals looking to make a meaningful impact in network engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Service Readiness and Cutover Manager in Newport
✨Tip Number 1
Network, network, network! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience and how it relates to the Service Readiness and Cutover Manager role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at TCS.
We think you need these skills to ace Service Readiness and Cutover Manager in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Readiness and Cutover Manager role. Highlight your experience in network engineering and project management, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that align with the responsibilities listed in the job description.
Be Clear and Concise:When filling out your application, keep your language clear and concise. Avoid jargon unless it’s relevant to the role. We want to see your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Stuff
Make sure you brush up on your network engineering knowledge. Understand the key concepts related to IT infrastructure and service readiness, especially around network migrations. Be ready to discuss your hands-on experience with LAN/WAN, firewalls, and SD-WAN transitions.
✨Stakeholder Savvy
Since this role involves building strong relationships with various stakeholders, practice how you'll communicate effectively with different teams. Prepare examples of past experiences where you've successfully managed stakeholder expectations and coordinated with suppliers.
✨Plan for the Cutover
Familiarise yourself with cutover strategies and hypercare management. Be prepared to explain how you would create a detailed cutover plan, including tasks, milestones, and risk management. This shows you can think critically about the transition process.
✨Cultural Fit Matters
TCS values diversity and inclusion, so be ready to discuss how your personal values align with theirs. Think about how you can contribute to a positive workplace culture and demonstrate your commitment to making a meaningful impact in your role.
