Please be aware that travel to other BT sites may be required based on business/project requirements. Applicable travel expenses/allowances will be provided as per company policy.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role: Onsite Support Engineer
- Device Lifecycle Management : Handle queries, escalations, and end-to-end lifecycle management for devices at the designated site.
- Desk-Side IT Support: Provide onsite support for users for laptops, desktops, and general IT issues.
- Laptop/Desktop Troubleshooting: Perform basic to advanced troubleshooting of hardware, OS, and application-related issues.
- Device Build & Deployment: Build, configure, and support laptops/desktops as per corporate standards.
- Peripheral Requests & Inventory Management: Manage IT peripheral requests, stock levels, and replenishment activities.
- Site IT Point of Contact: Act as the primary IT contact for key hub locations, ensuring timely support and communication.
- User Lifecycle Support: Support new starter onboarding, leaver processes, and asset return workflows.
- Executive Support: Provide priority IT support to senior leadership and executive users.
- Meeting Room Support: Support MS Teams-enabled meeting rooms, audio-visual equipment, and meeting-room IT infrastructure.
- Surface Hub Support: Provide assistance and troubleshooting for Microsoft Surface Hub devices.
- Leaver Asset Collection: Collect laptops/PCs from leavers and maintain them appropriately in stock.
- OEM Warranty & Repairs: Raise and manage support tickets with OEMs for in-warranty laptops, headsets, monitors, and related devices.
- Office Tech Support: Provide general IT support for office equipment, print services, and workplace technology.
- Stock Management: Updated on the current stock status (Laptops, Peripherals, Monitors) weekly.
Your Profile
End-user computing, Asset Management, SNOW, Autopilot, Windows 11 Migration, Office 365 stack, Basic Intune or similar tool knowledge.
Essential skills/knowledge/experience:
Graduate Trainee or 2 Years experience
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
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Graduate Device Lifecycle Management (DLM) Engineer in Merthyr Tydfil employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
