At a Glance
- Tasks: Provide exceptional customer service via phone, chat, and email in a fast-paced environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Competitive salary, health care, pension, laptop, phone, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be a trusted guide for customers and thrive in a collaborative team.
- Qualifications: Strong communication skills and ability to handle high volumes of customer queries.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.
Careers at TCS: TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role: As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
Your responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Follow various communication scripts, canned responses, and email templates when communicating to the customers.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Essential skills/knowledge/experience:
- Ability to provide Customer Service to existing customers over the phone, webchat & Email.
- Skilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Comfortable navigating multiple windows and tabs on a desktop computer.
- Previous experience working in a team environment, communicating with other agents and promoting a positive work ethic.
- Customer centric and focused on delivering excellence.
- Comfortable navigating, or willing to learn multiple computer systems.
- Possess effective problem-solving skills and deliver timely resolutions.
- Open to working in rotational shifts.
- Ability to manage multiple priorities, multi-task, and cross skill across all channels (Voice, Chat & Email).
- Ability to work in a target-oriented environment.
- A good team player.
- Proficient in written and verbal communication in English.
- Possess excellent interpersonal skills.
Desirable skills/knowledge/experience:
- Previous experience working in customer service, preferably insurance.
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Mansfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tata Consultancy Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tata Consultancy Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tata Consultancy Services:Your cover letter is your chance to shine! Tell us why you want to work at Tata Consultancy Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tata Consultancy Services!
How to prepare for a job interview at Tata Consultancy Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
