At a Glance
- Tasks: Support retail systems and ensure seamless store operations in a fast-paced environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in customer experience while growing your career.
- Qualifications: Experience in POS support, Java, and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
Ready to apply your expertise in Point of Sales support within a fast-paced retail environment and help ensure seamless store operations? We have a great opportunity for you!
Careers at TCS: TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
The Role: As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.
Key responsibilities:
- Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
- Monitor production environments to ensure system stability and performance.
- Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
- Perform log analysis and root cause analysis to identify and resolve recurring issues.
- Manage problem records and drive long-term fixes through structured problem management processes.
- Support database operations, including querying and troubleshooting using Oracle and SQL.
- Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
- Collaborate with development and infrastructure teams to resolve complex technical issues.
- Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
- Support change management processes related to POS applications and releases.
Your Profile:
Essential Skills & Experience:
- Strong experience in application support within POS or retail environments.
- Hands-on experience with Java (Core Java and J2EE).
- Experience in production support, monitoring, and incident management.
- Strong troubleshooting skills with experience in log analysis and root cause analysis.
- Experience working with databases such as Oracle and SQL.
- Familiarity with monitoring tools such as Splunk.
- Good understanding of ITIL frameworks and service management processes.
- Experience working with ticketing tools such as ServiceNow or similar platforms.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Strong analytical and problem-solving abilities.
Desirable Skills & Experience:
- Experience with Python scripting.
- Knowledge of PL/SQL.
- Basic understanding of AWS cloud services.
- Familiarity with Docker and container concepts.
- Knowledge of Kubernetes in a production support environment.
- Understanding of ITIL framework practices.
- Experience with ServiceNow or similar ticketing systems.
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps: Application Process Online application: You can apply directly through LinkedIn/ by uploading your CV. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Join us and do more of what matters. Apply online now.
Support Engineer in London employer: Tata Consultancy Services
TCS is an exceptional employer, offering a dynamic work environment in London where you can make a meaningful impact through your role as a Point of Sales Support Engineer. With a strong commitment to employee growth, competitive benefits including health care and wellness initiatives, and a culture that embraces diversity and inclusion, TCS provides the perfect platform for ambitious professionals looking to thrive in a global organisation dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those already working at TCS. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for that interview like it’s the final boss level! Research common questions for Support Engineer roles and practice your answers. Don’t forget to showcase your troubleshooting skills and how you handle pressure.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Java, SQL, and any monitoring tools like Splunk. Real-life examples of how you’ve solved problems will make you stand out.
✨Tip Number 4
Don’t just apply and wait! Follow up on your application through our website or LinkedIn. A little nudge can show your enthusiasm and keep you on their radar.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your experience with POS systems, Java, and any relevant troubleshooting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re all about innovation and improvement, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your POS Systems
Make sure you brush up on your knowledge of Point of Sales systems. Understand the common issues that arise and how to troubleshoot them. Being able to discuss specific examples from your experience will show that you're ready to hit the ground running.
✨Master the Tech Stack
Familiarise yourself with the technologies mentioned in the job description, especially Java, Oracle, and SQL. If you have experience with monitoring tools like Splunk, be prepared to discuss how you've used them in past roles. This will demonstrate your technical prowess and readiness for the role.
✨Communicate Clearly
Since you'll need to explain technical issues to non-technical stakeholders, practice translating complex concepts into simple terms. Think of examples where you've successfully communicated technical information in a way that was easily understood by others.
✨Prepare for Behavioural Questions
Expect questions about how you handle stress, prioritise tasks, and work within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills and adaptability effectively.
