At a Glance
- Tasks: Lead architectural direction on high-impact ServiceNow projects and innovate solutions.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Competitive salary, health care, pension, laptop, phone, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real difference through challenging projects and architectural leadership in digital transformation.
- Qualifications: Strong experience with ITSM and HRSD ServiceNow modules and relevant certifications required.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Ready to apply your architectural expertise and ServiceNow leadership to enterprise-scale digital transformation? We have an exciting opportunity for you — ServiceNow Senior Architect (ITSM, HRSD).
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Key responsibilities
- Lead architectural direction across high-impact ServiceNow programmes.
- Build strong relationships with diverse stakeholders across business and IT.
- Contribute to innovation through problem-solving, governance and technical excellence.
The Role
As a ServiceNow – Senior Architect, you will provide architectural leadership across ServiceNow ITSM and HRSD implementations. You will review requirements, define architectural approaches, and ensure solutions meet technical, security and compliance standards. You will contribute to enterprise roadmaps, lead design decisions, guide technical teams and ensure alignment with platform capabilities and customer objectives. This role requires hands-on architectural expertise, strong understanding of ServiceNow modules, and experience delivering complex implementations involving integrations, custom applications, migrations and upgrades. You will work closely with business and IT stakeholders, offering guidance, mentorship and best-practice recommendations to ensure robust and scalable platform delivery.
Your Profile
- Strong experience across ITSM and HRSD ServiceNow modules.
- Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics.
- Integration experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors).
- Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations.
- Ability to design technical solutions from customer requirements and translate into functional specifications.
- Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards.
- Experience reviewing ServiceNow licence data and monitoring compliance.
- Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
- Ability to evaluate platform stability, performance and optimisation opportunities.
- Experience contributing to Agile planning meetings and retrospectives.
- Ability to proactively analyse and resolve application issues.
- Experience defining best practices for deployment, architecture and platform maintenance.
- Knowledge of additional ServiceNow modules such as SecOps, SPM or ITOM.
- TOGAF or equivalent architecture certification.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Senior Architect in London employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer, renowned for its commitment to employee growth and well-being. With a competitive salary package, extensive training resources, and a vibrant work culture that champions diversity and inclusion, TCS empowers its employees to make a meaningful impact through innovative projects. Located in the UK, TCS not only offers a supportive environment but also actively participates in community initiatives, making it a rewarding place to advance your career as a Senior Architect.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TCS or have experience with ServiceNow. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your architectural expertise and ServiceNow knowledge. Be ready to discuss specific projects where you've led implementations or solved complex problems. We want to see your hands-on experience shine!
✨Tip Number 3
Showcase your soft skills! Building strong relationships with stakeholders is key in this role. Think of examples where you've successfully collaborated with diverse teams and how you navigated challenges together.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TCS and making an impact in the world of ServiceNow.
We think you need these skills to ace Senior Architect in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow ITSM and HRSD modules. We want to see how your skills align with the role, so don’t hold back on showcasing your architectural expertise!
Showcase Your Achievements:When detailing your past roles, focus on specific projects where you led architectural direction or contributed to significant transformations. We love seeing quantifiable results, so if you improved efficiency or saved costs, let us know!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experience and avoid jargon unless it’s relevant to the role. We appreciate clarity as much as we value technical expertise!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your ServiceNow Inside Out
Make sure you have a solid grasp of the ServiceNow modules relevant to the role, especially ITSM and HRSD. Brush up on your hands-on experience with configuring and customising applications, as well as integration with major HRIS platforms like Workday or SAP SuccessFactors.
✨Showcase Your Architectural Expertise
Prepare to discuss your architectural leadership experiences in previous roles. Be ready to share specific examples of how you've led design decisions, contributed to enterprise roadmaps, and ensured compliance with technical standards in past projects.
✨Build Relationships with Stakeholders
Highlight your ability to build strong relationships with diverse stakeholders. Think of examples where you've successfully collaborated with both business and IT teams, and be prepared to discuss how you approach problem-solving and governance in those situations.
✨Demonstrate Your Knowledge of Best Practices
Familiarise yourself with best practices for deployment, architecture, and platform maintenance. Be ready to discuss how you've defined and implemented these practices in your previous roles, and how they can benefit the prospective employer's ServiceNow implementations.
