Project Manager - Manager in London

As a Project Manager, you are responsible for the on time, on budget, and on brief delivery of projects for our clients. You will be fundamental in building and establishing a strong working relationship with the client to ensure successful delivery and a solid foundation upon which a longer-term partnership might be built. With direction from the Project Management function’s leadership, you will be expected to implement defined processes in delivery and undertake regular reporting of project status, and you are encouraged to draw from your own experience to contribute to the continuous improvement of our ways of working.

Our Project Managers are adaptable, able to prioritise effectively, and have great people skills. Attention to technical detail and strong organisational skills are a must, along with an interest in digital design and user experience. Experience working alongside UX and product design teams to support human‑centred, insight‑driven delivery is highly valuable.

As part of the TCS Interactive network, you will be joining a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Responsibilities:

• Collaborate closely with the design lead on your engagement to facilitate delivery, owning all operational tasks to set the project team up for success.
• Build our clients’ trust by taking the lead in operational matters throughout delivery, such as refinements in ways of working, setting client expectations about upcoming activities, etc.
• Develop a deep understanding of the work being delivered by the project team through active contributions in group discussion throughout the engagement (e.g. requirements gathering sessions, design crits, UX reviews, product definition workshops, etc.).
• Partner with UX and product designers during discovery, prototyping, and validation phases to maintain alignment between user needs, design intent, technical considerations, and project constraints.
• Act as the voice of the client within the agency by ensuring project requirements and client feedback are addressed in design discussions.
• Maintain governance and status tracking documentation throughout project delivery.
• Actively contribute to the studio culture.

Qualifications:

• Experience in project management within an agency environment or relevant industry.
• Experience liaising with senior stakeholders, both internally and externally.
• Experience working on UX‑driven or product design engagements, ideally within digital, creative, or technology environments.
• Familiarity with human‑centred design processes, design sprints, or agile/iterative product development methodologies is a plus.