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- Tasks: Provide expert support for Microsoft Teams services and troubleshoot complex issues.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Why this job: Be part of innovative projects that challenge you and enhance your skills.
- Qualifications: Strong experience in Microsoft Teams administration and PowerShell scripting required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Microsoft Teams SME
Job Type: 12 Months
Location: London
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in Microsoft Teams? We have an exciting role for you – Microsoft Teams Subject Matter Experts!
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Eager to collaborate and contribute to a dynamic team environment. Ready to tackle challenges head-on with a proactive mindset. Committed to achieving excellence and delivering impactful results in every interaction.
The Role
As a Microsoft Teams SME, you will provide expert-level support and guidance for Microsoft Teams services, including telephony, conferencing, and integrations. You will work on troubleshooting, configuration, automation, and operational improvements while ensuring compliance with enterprise standards and security updates.
Key Responsibilities
- Provide support for daily customer-initiated operations of Microsoft Teams, Telephony (Peer-to-Peer), and Audio Conference services.
- Troubleshoot and configure Teams, Channels, Private Channels, and membership settings.
- Configure Messaging Policies, Meeting Policies, Delegations, and Calendar settings.
- Handle Level 3 service requests and operational activities.
- Perform root cause analysis and recommend service improvement solutions.
- Monitor alerts and respond to incidents, escalating when necessary.
- Coordinate with escalation teams and third-party vendors during high-risk incidents or projects.
- Ensure adherence to engineering methodologies, standards, and best practices.
- Execute scheduled or unscheduled tasks related to operational maintenance and monitoring.
- Stay updated on new Teams features and security updates.
- Knowledge of Teams Voice, Microsoft Calling Plans, and associated configurations.
- Expertise in troubleshooting using tools like QER, CQD, Teams Logs, and base metrics.
- Knowledge of API registrations for Teams Apps and App-Centric Management.
- Ability to test new features to enterprise standards and raise changes accordingly.
Your Profile
- Strong experience as a Microsoft Teams SME with hands-on expertise in Teams administration.
- Proficiency in PowerShell scripting and MS Graph API.
- Deep understanding of Teams licensing, communication credits, and telephony configurations.
- Knowledge of Teams-related SharePoint and OneDrive areas.
- Ability to troubleshoot complex Teams issues and provide RCA quickly.
- Familiarity with Teams Voice and Microsoft Calling Plans.
- Strong communication and articulation skills for executive-level escalations.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Extensive hands-on experience with Microsoft Teams.
- Microsoft Certification (MS-700).
- Experience in planning, designing, and implementing M365 services.
- Knowledge of Exchange, SharePoint, OneDrive, and Co-Pilot.
- Familiarity with migration tools like Quest-on-Demand, BitTitan, SkySync.
- Knowledge of enterprise mobility solutions like Endpoint Manager.
- Experience with ITSM tools such as ServiceNow.
- Flexible for shift duties and relocation.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps
Application Process:
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Microsoft TEAMs SME in London employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft TEAMs SME in London
✨Tip Number 1
Get your networking game on! Connect with current employees at TCS on LinkedIn and engage with their posts. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the skill-based discussion by brushing up on your Microsoft Teams knowledge. Make sure you can talk confidently about your experience with telephony, conferencing, and troubleshooting. We want to see that expertise shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to simulate the interview experience. Focus on articulating your thoughts clearly, especially when discussing technical aspects of Microsoft Teams.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decisions.
We think you need these skills to ace Microsoft TEAMs SME in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Teams SME role. Highlight your relevant experience and skills, especially in Teams administration and troubleshooting. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Microsoft Teams and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with PowerShell scripting and MS Graph API. We’re keen on seeing how you’ve used these tools in past roles, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Microsoft Teams Inside Out
Make sure you brush up on all the features of Microsoft Teams, especially telephony and conferencing. Be ready to discuss your hands-on experience with Teams administration and any troubleshooting you've done. This will show that you're not just familiar with the platform but can also handle complex issues.
✨Show Off Your PowerShell Skills
Since proficiency in PowerShell scripting is a must-have, prepare to demonstrate your skills. Think of specific examples where you've used PowerShell to automate tasks or solve problems within Teams. This will highlight your technical expertise and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, like how you'd handle a Level 3 service request or troubleshoot a complex issue. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to work under pressure.
✨Communicate Effectively
Strong communication skills are key, especially for executive-level escalations. Practise explaining technical concepts in simple terms, as you'll need to convey complex information to non-technical stakeholders. This will demonstrate your ability to bridge the gap between tech and business.
