At a Glance
- Tasks: Provide L2/L3 support for Java applications and troubleshoot issues in a dynamic environment.
- Company: Join TCS, a top employer committed to meaningful transformation and innovation.
- Benefits: Enjoy competitive salary, health care, wellness initiatives, and extensive training resources.
- Other info: Flexible on-call support and opportunities for career growth await you.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative team.
- Qualifications: Strong Java support experience and excellent troubleshooting skills required.
The predicted salary is between 51750 - 63250 £ per year.
Location: London, UK
Role Type: Permanent or Fixed Term
Mode of working: Hybrid
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in Java Support Engineer? We have an exciting role for you!
Careers at TCS:
It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Be part of an exciting team where you will be challenged every day. Work closely with the range of teams within the business to bring products to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role
As a Java Support Engineer, the candidate will be responsible for end-to-end incident and problem management for POS applications, ensuring timely resolution of issues within defined SLAs. The role requires hands-on troubleshooting and debugging across Java microservices and Swift-based POS systems, including root cause analysis and production support. The individual will collaborate closely with engineering teams to manage changes, releases, and critical incidents affecting retail store operations. Additionally, they will support business-critical periods, coordinate escalations, and provide operational reporting to ensure seamless service continuity.
Your Responsibility
- Provide L2/L3 production support for complex Java and Java-based web applications in a high-volume, large-scale environment.
- Monitor application health, investigate alerts and analyse logs using Splunk to identify service-impacting issues.
- Troubleshoot and debug incidents across Java, JEE, Spring framework and RESTful service components.
- Diagnose application and integration issues, identify root causes and implement effective resolutions within agreed SLAs.
- Develop, test and deploy bug fixes for production issues while following established change and release processes.
- Support Java web applications and services, including issue analysis across application, API and database layers.
- Work with Oracle, Cassandra, NoSQL or equivalent database technologies to investigate data-related incidents and performance issues.
- Coordinate with development, infrastructure, database and business teams to restore services and communicate incident progress.
- Participate in rotation-based on-call support, including occasional weekend coverage, and respond promptly to critical incidents.
- Maintain incident records, troubleshooting notes, root-cause findings and knowledge articles to improve support effectiveness.
- Conduct problem management and trend analysis to identify recurring issues and recommend preventive improvements.
- Provide clear verbal and written updates to stakeholders and ensure issues are tracked through closure.
Your Profile
Essential skills/knowledge/experience
- Strong expertise in Java complex support, including strong hands-on L2/L3 production support.
- Strong programming and debugging skills in Java, JEE, Spring framework, Java-based web applications and RESTful services.
- Hands-on experience with Splunk, with excellent analytical and troubleshooting skills for application and production issues.
- Good database knowledge in at least one technology such as Oracle, Cassandra or other NoSQL platforms.
- Experience supporting high-volume, large-scale environments and resolving production incidents and bug fixes within SLA.
- Strong critical thinking, coordination, and verbal and written communication skills.
- Must be flexible for rotation-based on-call support, including occasional weekend coverage.
Desirable skills/knowledge/experience
- Experience in high-volume and large-scale environments.
- Root-cause analysis and problem management.
- Strong stakeholder coordination and communication skills.
- Experience with rotation-based on-call and weekend support.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps:
Application Process:
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Java Support Engineer in London employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Java Support Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tata Consultancy Services or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tata Consultancy Services.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tata Consultancy Services.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tata Consultancy Services that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Java Support Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tata Consultancy Services.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tata Consultancy Services and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tata Consultancy Services
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tata Consultancy Services uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
