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- Tasks: Lead a dynamic team in delivering top-notch service for Oracle Fusion applications.
- Company: Join Tata Consultancy Services, a purpose-driven transformation company.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a meaningful impact while working on innovative projects with major brands.
- Qualifications: Experience in Oracle Service Delivery Management and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
We have a great opportunity for you – Service Delivery Manager! TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end to end solution stack which encompasses Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
Service StrategyAccountable for defining the strategy and plan for the future live service, to include:
- Service Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
- Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation.
- Service Catalogue: Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake.
Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
Governance and Service ReportingExperience in establishing service governance to encompass:
- Service structure
- Business Relationship Management
- Business Service Planning
- Service Level Management
Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross service problems.
Strong experience as an Oracle Service Delivery Manager:- Oracle Fusion ERP, HCM, Payroll, SCM modules
- Oracle Integration Cloud (OIC)
- Oracle Cloud Infrastructure (OCI)
- Oracle PaaS services
- Experience with Oracle reporting and analytics
Proven experience managing live large-scale Oracle Fusion implementations.
- Release Management
- Change Management
- Environment Management
- Configuration and Cost Management
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. If you are an applicant who needs any adjustments to the application process or interview, please contact us to request an adjustment.
Online application: In case you wish to submit your application via another format like audio/video, please contact us. This will be a level 1 interview with the project team, it can be via video or in-person. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. Apply online now.
Senior Service Delivery Manager (Working from home) in Liverpool employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager (Working from home) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Senior Service Delivery Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research TCS and their service delivery model. Be ready to discuss how your experience with Oracle Fusion applications aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your past experiences and how they relate to the role. Confidence is key, so let’s nail that delivery!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the TCS team. Let’s get you that interview!
We think you need these skills to ace Senior Service Delivery Manager (Working from home) in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Oracle Fusion applications and service delivery management. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage large-scale implementations and lead teams. Numbers and results speak volumes, so include them where possible!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
Make sure you brush up on your knowledge of Oracle Fusion applications, especially HCM, Payroll, ERP, and SCM modules. Familiarise yourself with the key reporting tools like OTBI and BI Publisher, as these will likely come up in conversation.
✨Showcase Your Service Delivery Skills
Prepare to discuss your experience in managing live large-scale Oracle Fusion implementations. Be ready to share specific examples of how you've led teams, managed SLAs, and ensured adherence to ITIL processes in previous roles.
✨Engage with Stakeholders
Highlight your experience in stakeholder management. Think of examples where you've maintained open lines of communication and managed expectations effectively. This is crucial for a Service Delivery Manager role, so be prepared to discuss your approach.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about your experience with risk management and incident analysis. Prepare a couple of scenarios where you successfully resolved cross-service problems, showcasing your proactive problem management skills.