If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Java Support Engineer Location: London, UK Role Type: Permanent or Fixed Term Mode of working: Hybrid Number of hours: 40 hours per week – full time Ready to utilize your experience and expertise in Java Support Engineer? We have an exciting role for you - Java Support Engineer! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team where you will be challenged every day. Work closely with the range of teams within the business to bring products to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As an Java Support Engineer the candidate will be responsible for end-to-end incident and problem management for POS applications, ensuring timely resolution of issues within defined SLAs. The role requires hands-on troubleshooting and debugging across Java microservices and Swift-based POS systems, including root cause analysis and production support. The individual will collaborate closely with engineering teams to manage changes, releases, and critical incidents affecting retail store operations. Additionally, they will support business-critical periods, coordinate escalations, and provide operational reporting to ensure seamless service continuity. Your Responsibility Provide L2/L3 production support for complex Java and Java-based web applications in a high-volume, large-scale environment. Monitor application health, investigate alerts and analyse logs using Splunk to identify service-impacting issues. Troubleshoot and debug incidents across Java, JEE, Spring framework and RESTful service components. Diagnose application and integration issues, identify root causes and implement effective resolutions within agreed SLAs. Develop, test and deploy bug fixes for production issues while following established change and release processes. Support Java web applications and services, including issue analysis across application, API and database layers. Work with Oracle, Cassandra, NoSQL or equivalent database technologies to investigate data-related incidents and performance issues. Coordinate with development, infrastructure, database and business teams to restore services and communicate incident progress. Participate in rotation-based on-call support, including occasional weekend coverage, and respond promptly to critical incidents. Maintain incident records, troubleshooting notes, root-cause findings and knowledge articles to improve support effectiveness. Conduct problem management and trend analysis to identify recurring issues and recommend preventive improvements. Provide clear verbal and written updates to stakeholders and ensure issues are tracked through closure. Your Profile Essential skills/knowledge/experience Strong expertise in Java complex support, including strong hands-on L2/L3 production support. Strong programming and debugging skills in Java, JEE, Spring framework, Java-based web applications and RESTful services. Hands-on experience with Splunk, with excellent analytical and troubleshooting skills for application and production issues. Good database knowledge in at least one technology such as Oracle, Cassandra or other NoSQL platforms. Experience supporting high-volume, large-scale environments and resolving production incidents and bug fixes within SLA. Strong critical thinking, coordination, and verbal and written communication skills. Must be flexible for rotation-based on-call support, including occasional weekend coverage. Desirable skills/knowledge/experience Experience in high-volume and large-scale environments Root-cause analysis and problem management Strong stakeholder coordination and communication skills Experience with rotation-based on-call and weekend support Rewards we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK
Java Support Engineer employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
