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- Tasks: Support manufacturing IT applications and resolve daily incidents on the shop floor.
- Company: Join TCS, a purpose-driven company transforming businesses and communities worldwide.
- Benefits: Enjoy competitive salary, health care, training resources, and discounts within Tata's network.
- Other info: TCS promotes diversity and inclusion, offering various employee networks and wellness initiatives.
- Why this job: Make a meaningful impact while working on innovative projects in a diverse and inclusive culture.
- Qualifications: IT support experience, knowledge of manufacturing systems, and familiarity with ServiceNow processes required.
The predicted salary is between 30000 - 42000 £ per year.
Role: Shopfloor OT (IT support with MES/Manufacturing IT Understanding)
Job Type: Permanent
Location: Broughton/Filton (WFO-Onsite)
Are you looking to take on a role in Shopfloor OT/IT? We have an exciting role for you.
The Role:
As a Shopfloor OT you will join the Airbus ShopFloor Support Team and be part of a team supporting manufacturing critical applications. In this role you will be responsible for day to day incident monitoring and resolution and triaging of issues and coordination with cross functional teams for timely resolution.
Your responsibilities:
- Day to day incident monitoring and resolution.
- Interaction with client (IT & Business users) on functional issues.
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times.
- Adhere to shift rotation plan and Operating model.
- Interaction with SME’s on functional issues.
- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area.
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution.
- Stakeholder management, share regular updates and assist in preparing operational reports.
- Track and report progress to stakeholders.
Your Profile:
Essential skills/knowledge/experience:
- IT endpoint knowledge, applicable on production lines, plus endpoint support.
- Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points.
- Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes.
Rewards & Benefits:
TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us.
Beware of Fraudulent offers:
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Manufacturing Shop Floor systems and ServiceNow. This knowledge will help you demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues or managed incidents. Having concrete examples ready will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research TCS's values and recent projects to align your responses with their mission. Showing that you understand their purpose-led approach can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Information Technology Support Engineer position. Familiarise yourself with terms like 'Shopfloor OT', 'MES', and 'ServiceNow' as these are crucial to the role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of manufacturing IT systems, incident management processes, and any hands-on experience with IT support on production lines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the manufacturing environment. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to TCS's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in an IT support role.
How to prepare for a job interview at Tata Consultancy Services
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Information Technology Support Engineer, especially in relation to Shopfloor OT and manufacturing IT. Familiarise yourself with key terms like MES and incident management processes.
✨Showcase Relevant Experience
Prepare to discuss your previous experience with IT support, particularly in manufacturing environments. Highlight any specific knowledge you have about line-side IT devices and systems, as this will be crucial for the role.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've successfully resolved technical issues in the past. This could involve discussing your approach to incident monitoring and resolution, as well as your ability to coordinate with cross-functional teams.
✨Engage with Stakeholders
Since stakeholder management is a key part of the role, think about how you can demonstrate your communication skills. Prepare to discuss how you've effectively interacted with clients or team members to share updates and resolve issues.