Graduate Desktop Support

If you need support in completing the application or if you require a different format of this document, please get in touch with UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Desktop Support/End User Computing Engineer

Job Type: 24-Month Fixed-Term Contract(24/7 Rotational Shift)

Location: Crawley/Gatwick Airport

Please note – shifts are 6am-3pm, 2pm-11pm and 10pm-7am, in the office in Crawley/Gatwick area. Please just apply if you are able to commit to these shifts.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Opportunity to work for one of the Big 4 Professional Services firm.
• Senior Role giving opportunities for career profile growth.
• Opportunity to work with cutting edge technology like AI & Data.

The Role

As a Graduate Desktop Support / End-User Computing Engineer you will be responsible for delivering high-quality IT support services to end users across the organization. For this role you should be flexible for a 24/7 rotational shift including weekends and holidays. You should be able to demonstrate strong problem-solving abilities with a commitment to customer satisfaction.

Key Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, and other end-user devices.
• Install, configure, and maintain Windows and macOS systems, software, and applications.
• Troubleshoot hardware, software, and network-related issues, escalating to higher levels when necessary.
• Provide support for remote users via VPN, remote desktop tools, or collaboration platforms.
• Maintain and update asset inventory and documentation for end-user computing devices.
• Coordinate with vendors for hardware replacement, warranty claims, and support cases.
• Assist with onboarding/offboarding of users including laptop setup, account provisioning, and access control.
• Support MS Office 365 applications including Outlook, Teams, and OneDrive.
• Handle user profile and data migration, software patching, and antivirus updates.
• Participate in incident, problem, and change management processes according to ITIL standards.
• Set up and support AV equipment, projectors, and conferencing systems for meetings and events.
• Educate users on best practices for security, software usage, and IT policies.
• Perform routine maintenance and proactive health checks on IT assets.

Essential skills/knowledge/experience

• Bachelors/Master’s degree in Computer Science/Information Technology
• Knowledge of hardware and software troubleshooting
• Customer facing experience
• Problem-solving and good communication skills

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.