At a Glance
- Tasks: Provide top-notch technical support for desktop systems and network management.
- Company: Join a leading tech firm focused on high-security environments.
- Benefits: Competitive salary, SC clearance support, and opportunities for professional growth.
- Other info: Exciting career path with potential for advancement in a collaborative environment.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
The predicted salary is between 28000 - 35000 £ per year.
The role is to provide technical support on the desktop engineering area as per Business request.
You will have a demonstrable background in a safety critical/high security/high quality industrial environment.
SC clearance is mandatory.
Key responsibilities
- Oversee and update assigned support service requests.
- Handle daily technical support activities on desktop support, data network and server management.
Grow clients and communicate to Account Manager by determining new opportunities.
- Providing the breakfix support for Desktop, laptops and other components.
- Setup desktop computers and peripherals and test network connections.
- Test computers to ensure proper functioning of computer systems.
- Support the mobile devices for registering in BES or Intune environment.
- Train end users on usage of computer hardware and software.
- Troubleshoot the hardware and replace the hardware components ex, Laptop keyboards, Ram.
- Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
- Adhere to policies as per corporate manuals and directives.
- Extend computer support for systems software and hardware.
- Setup computers and install software for various applications and programs.
- Interact with staff on desktop problems and their resolution.
- Network and connect computers within organization to better communication.
- Maintain computer peripheral devices like printers and resolve associated problems.
- Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite.
- Maintain the devices inside the datacentres and resolve associated problems.
- Key skills
- Prior experience in Desktop support and executive support – Essential.
- Excellent knowledge on computer hardware – Essential.
- Good knowledge on Desktop Operating systems – Essential.
- Basic knowledge on network management – Essential.
- Basic Knowledge on Active Directory – Essential.
- Sound Knowledge on Software deployment through various tools – Essential.
- Sound knowledge on Application packaging, deployment and troubleshooting – Essential.
- Possess strong troubleshooting, reasoning and problem-solving skills – Essential.
- Possess strong experience in handling issues in Windows OS – Essential.
- Constantly seeks to improve technical knowledge and research new product capabilities – Essential.
- Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis – Essential.
- Possess excellent communication and interpersonal skills – Essential.
- Participate when needed, the project meetings with the customer – Essential.
- Experience in troubleshooting and fixing audio video equipment – Essential.
- SC Cleared – Essential, Candidates with SC Eligible also preferred.
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Graduate L1 Desktop Engineer in Gloucester employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
