At a Glance
- Tasks: Lead innovative AI-driven operations and manage network inventory for top brands.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real difference through challenging projects in a dynamic environment.
- Qualifications: Experience in network management, ITSM processes, and AI technologies.
The predicted salary is between 60000 - 80000 £ per year.
TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The role will support both Run Operations and Plan & Build Design Functions, while driving AI‑led transformation initiatives across inventory management, service lifecycle, analytics, and predictive operations.
The Role & Responsibilities
- Operations Management
- Manage day-to-day operations of the Network Inventory platform ensuring availability, stability, and performance.
- Monitor network inventory health, service data quality, and platform compliance.
- Support incident, problem, and change management processes aligned with ITIL standards.
- Drive root cause analysis and operational improvements to reduce recurring issues.
- Collaborate with infrastructure, application, database, and network teams for seamless service delivery.
- Ensure operational governance, reporting, KPI tracking, and SLA adherence.
- Service Design & Network Planning
- Design and maintain service models, inventory structures, and network resource planning frameworks.
- Support end-to-end service lifecycle management from design through operational deployment.
- Define inventory standards, integration models, and data architecture strategy.
- Enable strategic consolidation of network and service inventory repositories.
- Work closely with architecture and engineering teams to align with future‑state network design.
- Support capacity planning and optimisation of network resources.
- AI Implementation Responsibilities
- AI‑Driven Operations
- Implement AI/ML‑driven anomaly detection for proactive issue identification.
- Enable predictive incident correlation and automated remediation workflows.
- Drive AIOps integration with monitoring and ITSM platforms such as ServiceNow and Dynatrace.
- Develop intelligent dashboards for operational insights and trend analysis.
- Use AI for inventory reconciliation, duplicate detection, and data quality improvements.
- AI‑Driven Design & Planning
- Leverage AI for intelligent network planning and resource optimisation.
- Implement AI‑assisted service dependency mapping and topology discovery.
- Support automation of service design validation and impact assessment.
- Enable predictive capacity forecasting and demand analysis.
- Drive continuous innovation through GenAI‑led knowledge management and operational assistance.
- AI‑Driven Operations
Your Profile
- Strong understanding of Network Inventory Management Systems and Service Design platforms.
- Experience in telecom/network technologies and service lifecycle management.
- Knowledge of ITSM processes (Incident, Problem, Change, CMDB).
- Hands‑on experience with:
- ServiceNow
- Dynatrace / Observability tools
- SQL / Data Analysis
- API integrations
- Cloud & Infrastructure platforms
- Exposure to AI/AIOps platforms and automation frameworks.
- Understanding of network planning and topology management.
Years of Experience
- ServiceNow – 3 Yrs
- Dynatrace / Observability tools – 3 Yrs
- SQL / Data Analysis – 5 Yrs
- API integrations – 3 Yrs
- Cloud & Infrastructure platforms – 3 Yrs
Benefits
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role.
Devops Lead employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer that prioritises purpose-led transformation, fostering a culture of innovation and collaboration. With competitive salary packages, extensive training resources, and a commitment to diversity and inclusion, TCS provides employees with meaningful opportunities for growth and development while making a positive impact on communities. Located in the UK, TCS offers a dynamic work environment where ambitious professionals can thrive through challenging projects and AI-driven initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Devops Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tata Consultancy Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tata Consultancy Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tata Consultancy Services!
✨Direct Apply to Tata Consultancy Services
Let's not forget to apply directly through the Tata Consultancy Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Devops Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tata Consultancy Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tata Consultancy Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tata Consultancy Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
