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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage IT systems for users.
- Company: Join TCS, a leading transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health perks, training resources, and discounts within Tata network.
- Why this job: Be part of a diverse team, tackle exciting challenges, and enhance your tech skills.
- Qualifications: Experience with Windows 10 troubleshooting and customer service skills required.
- Other info: We embrace diversity and are committed to accessibility for all applicants.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Direct message the job poster from Tata Consultancy Services
UK&I Former Chair of Arise Network ERG | Talent Acquisition Lead
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.
Job Type: Permanent
Location: Bridgwater, UK (Onsite)
Number of hours: 40 hours per week – full time
Are you looking to take on a role in IT Service Desk and Request Management?
We have an exciting opportunity for you – Desktop Support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Build strong relationships with a diverse range of stakeholders.
- Gain access to endless learning opportunities.
- Work closely with the range of teams within the business to bring products to life.
The Role
Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Key responsibilities:
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN\’s, Printers and mobile phones.
- Handling calls with Customers, VIP user management · Vendor management
- Responding in a timely fashion to reactive or proactive incidents
- Recording and documenting incident tickets
- Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
- Management of Win-10 devices (MMD – Microsoft Managed Devices)
- Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
- Device movement from one desk to another as per requirement/project requirement
- Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
- Help creating any technical project documentation, reporting and manuals
- Building & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution.
- Hardware Asset and CDM Management
- IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area.
- Printers – providing primary support including replacing consumables.
- Active Directory group management, account unlocks and password resets.
Your Profile
Essential skills/knowledge/experience:
- Experience to troubleshoot issues on Windows 10 Operating systems.
- Knowledge in Installing configuring Starlink satellite network devices
- Experience in configuring iPhone/iPad
- Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
- Knowledge in new Microsoft Team creation in Teams admin portal
- L1 Support knowledge of Application & SharePoint
- L1 support troubleshoot office Apps.
- Should have effective communications skills
- Ability to multitask and time management skills
- Should have Customer Service experience
- Proven strong written and verbal communication and interpersonal skills.
- Self-motivated and willingness to learn
- Proven ability to work well with technical and non-technical staff across numerous areas
- Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
- Excellent problem solving and Root Cause Analysis skills
- Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
- Understanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devices
- Knowledge on managing cloud printing
- Managing asset inventory.
- Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Seniority level
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Seniority level
Associate
Employment type
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Full-time
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Manufacturing
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Industries
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Desktop Support Specialist employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 troubleshooting and Microsoft Teams administration. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of TCS to gain insights into the company culture and expectations for the Desktop Support Specialist role. This can provide you with valuable information that may help you during interviews.
✨Tip Number 3
Prepare to discuss your customer service experience in detail, as this role requires effective communication and interpersonal skills. Think of specific examples where you successfully resolved issues for users.
✨Tip Number 4
Show your enthusiasm for continuous learning by mentioning any recent training or courses you've completed related to IT support. This demonstrates your commitment to staying updated in the fast-evolving tech landscape.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Desktop Support Specialist role. Focus on your troubleshooting abilities, customer service experience, and any specific technical skills mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the position. Mention your passion for IT support and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Technical Skills: In your application, emphasise your proficiency with Windows 10, Active Directory, and any other relevant technologies. Be specific about your experience with troubleshooting and managing IT infrastructure, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Desktop Support Specialist.
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Technical Stuff
Make sure you're well-versed in troubleshooting Windows 10 issues, as this is a key part of the role. Brush up on your knowledge of Active Directory, VPNs, and any other relevant technologies mentioned in the job description.
✨Showcase Your Customer Service Skills
As a Desktop Support Specialist, you'll be interacting with various users, including VIPs. Be prepared to discuss your previous customer service experiences and how you handled challenging situations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples where you've successfully diagnosed and resolved technical issues, and be ready to explain your thought process.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice explaining technical concepts in simple terms, as you'll need to assist both technical and non-technical staff. Highlight any experience you have in creating documentation or manuals.
