At a Glance
- Tasks: Provide desktop support and troubleshoot issues for Windows devices.
- Company: Join TCS, a purpose-led transformation company with a global impact.
- Benefits: Competitive salary, health care, training resources, and discounts.
- Other info: Inclusive culture with diverse networks and excellent career growth opportunities.
- Why this job: Make a difference while working with top brands and innovative technology.
- Qualifications: Experience in desktop support and strong problem-solving skills required.
The predicted salary is between 30000 - 42000 £ per year.
Role: Desktop Support Engineer
Job Type: Permanent
Location: Leiston
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.
Key responsibilities:
- Win-10 Desktop and Laptop Build – Refurbishment, OS Installation, Application installation via Azure AD.
- Providing support for Desktop/Laptop in MMD infrastructure CMDB Management.
- Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
- Troubleshooting and resolving users’ desktop/laptop/tablets/phone issues remotely.
- Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system.
- Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place backend infrastructure.
- 1st Line Network Support.
- User Account Creation and Support.
- Microsoft Exchange Support.
- Printer Support.
- Device Management via Intune Portal.
- Antivirus Management.
- Windows 10/11 Patch Deployment.
- Creation and support of Meeting Rooms.
- Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
- Troubleshooting O365 related issues.
- Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
- Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
- Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
- Perform periodic audit and determine the operating effectiveness of the information security controls.
- Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
- Help creating technical documentation, reporting and manuals.
- Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office.
- Ready to travel across multiple locations within UK based on project requirement.
Key Skills/Knowledge:
- Supporting WIN-7 and WIN-10 Onsite and Remote.
- Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs.
- Extensive knowledge of Desktop and Laptop Hardware and Software Management.
- Hand-on experience with Windows, Tablets Device configuration and troubleshooting.
- Working knowledge of O365 Products and Services.
- Knowledge on Device Security and Antivirus Programs.
- Ability to perform remote troubleshooting and guiding the users.
- Good customer-oriented attitude.
- Good problem-solving skills.
- Excellent communication skills.
- Powershell Scripting knowledge.
- Windows registry changes/update.
- Extensive knowledge of Desktop hardware installation and setup.
Experience required:
- Proven experience in Desktop Site and Remote Support Role.
- Extensive knowledge of Desktop and Laptop Hardware and Software Management.
- Hand-on experience with Windows, Tablets Device configuration and troubleshooting.
- Working knowledge of O365 Products and Services.
- Knowledge on Device Security and Antivirus Programs.
- Ability to perform remote troubleshooting and guiding the users.
- Good customer-oriented attitude.
- Good problem-solving skills.
- Excellent communication skills.
- Extensive knowledge of Desktop hardware installation and setup.
Rewards & Benefits:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion & Wellbeing:
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Desktop Support Engineer employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tata Consultancy Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tata Consultancy Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tata Consultancy Services!
✨Direct Apply to Tata Consultancy Services
Let's not forget to apply directly through the Tata Consultancy Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tata Consultancy Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tata Consultancy Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tata Consultancy Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
