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- Tasks: Provide technical support for end user devices and resolve desktop issues.
- Company: Join Tata Consultancy Services, a purpose-led transformation company making a real impact.
- Benefits: Competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of innovative projects that support major brands and communities.
- Qualifications: Experience in desktop support and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Desktop Support Engineer (DSS) will provide incident and request management support to all end user devices:
- Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component.
- Software application support for applications both commercial off the shelf and customer developed.
- Perform ICMS and PC sign off on every PC deployment and collection.
- Assist in end user support or consultations.
- Receive, diagnose, assess and resolve Deskside Incidents.
- IMAC’s - Prepare new and existing equipment for deployment.
- Move existing equipment (PC, notebook, Thin Client, network printer etc.) and update configurations, as necessary.
- Change an existing hardware/software component and verify functionality upon completion.
- Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software which could not be installed by SCCM).
- Provide incident and request management support to all end user devices.
- Experience in Windows & non-Windows Operating environment.
- Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual.
- Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Able to configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
- Creation/restoration of images and upgradation of patches using SCCM.
- Ability to participate in the design, architect and engineering of software deployments/installation process.
- Demonstrated ability to provide user support by means of remote access tools.
- Knowledge on Asset management.
Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) & ITIL Foundation / Intermediate.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Desktop Engineer (Technical Support) employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer (Technical Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at TCS or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and non-Windows environments, as well as your troubleshooting techniques. We want you to shine!
✨Tip Number 3
Show off your problem-solving skills during interviews. Be ready to share specific examples of how you've tackled tricky desktop issues in the past. This will demonstrate your ability to handle the challenges of a Desktop Engineer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at TCS and making a meaningful impact.
We think you need these skills to ace Desktop Engineer (Technical Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with incident management, hardware/software installation, and any relevant certifications like MCSA or ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can make a meaningful impact at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills: As much as technical skills matter, we also value strong interpersonal skills. Make sure to mention your ability to communicate effectively and provide user support. We want to know how you handle tricky situations with end users!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Tech Inside Out
As a Desktop Engineer, you'll need to be familiar with both Windows and non-Windows operating environments. Brush up on your knowledge of hardware and software components, especially those mentioned in the job description. Be ready to discuss your experience with IMAC processes and troubleshooting techniques.
✨Showcase Your Problem-Solving Skills
During the interview, expect to be asked about how you've handled difficult desktop problems in the past. Prepare specific examples that highlight your ability to diagnose and resolve issues efficiently. This will demonstrate your capability to provide excellent end-user support.
✨Familiarise Yourself with Key Tools
Make sure you know how to use Microsoft Enterprise applications like SCCM and Active Directory. If you have experience with remote access tools, be prepared to discuss how you've used them to assist users. This knowledge will show that you're ready to hit the ground running.
✨Emphasise Your Communication Skills
Strong interpersonal skills are crucial for this role. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with end users. Highlight any experience you have in managing complaint ticketing systems and ensuring timely resolutions.