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For Companies At a Glance
- Tasks: Provide exceptional customer service via phone, chat, and email in a fast-paced environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, life assurance, and wellness initiatives.
- Why this job: Be part of a collaborative team and make a real difference for customers.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role
As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
Your responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Follow various communication scripts, canned responses, and email templates when communicating to the customers.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Essential skills/knowledge/experience:
- Ability to provide Customer Service to existing customers over the phone, webchat & Email.
- Skilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Comfortable navigating multiple windows and tabs on a desktop computer.
- Previous experience working in a team environment, communicating with other agents and promoting a positive work ethic.
- Customer centric and focused on delivering excellence.
- Comfortable navigating, or willing to learn multiple computer systems.
- Possess effective problem-solving skills and deliver timely resolutions.
- Open to working in rotational shifts.
- Ability to manage multiple priorities, multi-task, and cross skill across all channels (Voice, Chat & Email).
- Ability to work in a target-oriented environment.
- A good team player.
- Proficient in written and verbal communication in English.
- Possess excellent interpersonal skills.
Desirable skills/knowledge/experience:
- Previous experience working in customer service, preferably insurance.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Customer Service Associate employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how you would handle specific customer queries.
✨Tip Number 2
Research TCS and their approach to customer service. Understanding their values and mission can help you align your answers with what they are looking for in a candidate, showing that you are genuinely interested in the role.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues or worked effectively in a team. These anecdotes will demonstrate your problem-solving skills and ability to thrive in a collaborative environment.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Since the role requires working in rotational shifts, showing your willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Service Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Your CV should clearly showcase your customer service experience, problem-solving skills, and ability to work in a team. Use bullet points to make it easy to read and ensure it reflects your achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've provided excellent customer service in the past and how you can contribute to TCS's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Tata Consultancy Services
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved customer issues, demonstrating your problem-solving skills and empathy.
✨Familiarise Yourself with the Company
Research TCS and understand their values and mission. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Practice Communication Scenarios
Since the role involves handling queries via phone, chat, and email, practice common customer service scenarios. This will help you feel more confident in delivering clear and effective communication during the interview.
✨Demonstrate Team Spirit
As a Customer Service Associate, teamwork is crucial. Be ready to share examples of how you've worked collaboratively in past roles, showcasing your ability to contribute positively to a team environment.
