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- Tasks: Provide exceptional customer service via phone, chat, and email in a fast-paced environment.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact globally.
- Benefits: Enjoy competitive salary, health care, training resources, and wellness initiatives.
- Why this job: Be part of a collaborative team and make a real difference for customers.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills required.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to take on a role in Operations and Customer Service? We have an exciting role for you – Customer Service Associate.
Careers at TCS: TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role: As a Customer Service Associate, you will provide exceptional service via phone, chat, and email, handling customer queries efficiently while maintaining quality and compliance standards. You will work in a fast-paced environment, using scripts and tools to deliver resolutions, support team goals, and ensure customer satisfaction.
Your responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
- Follow various communication scripts, canned responses, and email templates when communicating to the customers.
- Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
- Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
Essential skills/knowledge/experience:
- Ability to provide Customer Service to existing customers over the phone, webchat & Email.
- Skilled in handling a high volume of calls, chats, and emails with varying degrees of questions or concerns.
- Comfortable navigating multiple windows and tabs on a desktop computer.
- Previous experience working in a team environment, communicating with other agents and promoting a positive work ethic.
- Customer centric and focused on delivering excellence.
- Comfortable navigating, or willing to learn multiple computer systems.
- Possess effective problem-solving skills and deliver timely resolutions.
- Open to working in rotational shifts.
- Ability to manage multiple priorities, multi-task, and cross skill across all channels (Voice, Chat & Email).
- Ability to work in a target-oriented environment.
- A good team player.
- Proficient in written and verbal communication in English.
- Possess excellent interpersonal skills.
Desirable skills/knowledge/experience:
- Previous experience working in customer service, preferably insurance.
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Research TCS and their values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can make a strong impression during the interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and ability to work in a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves interacting with customers through various channels, being articulate and clear will be crucial in demonstrating your suitability for the position.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like problem-solving, communication, and teamwork, as these are crucial for the role of a Customer Service Associate.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries in the past and how you can contribute to TCS's mission of making a meaningful difference.
Highlight Relevant Skills: In your application, clearly outline your ability to handle high volumes of calls, chats, and emails. Mention any experience with multiple computer systems and your comfort level with navigating various platforms.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer-facing role.
How to prepare for a job interview at Tata Consultancy Services
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples where you successfully resolved customer issues, demonstrating your problem-solving skills and empathy.
✨Familiarise Yourself with Communication Tools
Since the role involves using various communication channels like phone, chat, and email, it’s a good idea to familiarise yourself with these tools beforehand. Mention any relevant experience you have with similar systems to show you can adapt quickly.
✨Demonstrate Team Spirit
TCS values collaboration, so be ready to talk about your experiences working in a team environment. Share examples of how you contributed to team goals and maintained a positive work ethic, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle high-pressure situations. Practice responses to common customer service scenarios, focusing on how you would maintain quality and compliance while ensuring customer satisfaction.
