Tata Consultancy Services UK&I is seeking a Service Desk Lead to oversee daily service desk operations in a permanent full-time role. The position requires strong ITSM knowledge, stakeholder engagement, and driving continual service improvements across the team.
You will lead daily huddles, monitor SLA adherence, and act as first-level escalation point, coordinating with resolver groups and coaching analysts on incident handling, documentation, and quality assurance.
#J-18808-Ljbffr
Service Desk Lead: Elevate ITSM & Customer Experience in Crawley employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
