At a Glance
- Tasks: Lead high-impact incident management and ensure rapid service restoration.
- Company: Join TCS, a purpose-led transformation company making a real difference.
- Benefits: Competitive salary, health care, life assurance, and extensive training resources.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make an impact through challenging projects in a dynamic team environment.
- Qualifications: Strong leadership, communication skills, and ITSM/ITIL knowledge required.
The predicted salary is between 50000 - 65000 £ per year.
Ready to bring your expertise into a high-impact Major Incident Manager role? We have an exciting role for you!
Responsibilities
- Collaborate effectively within a dynamic team environment.
- Take a proactive approach to solving complex challenges.
- Deliver excellence and meaningful outcomes in every interaction.
The Role
As a Major Incident Manager, you will be responsible for the end-to-end management of high-impact incidents (P1/P1 Elevated), ensuring rapid restoration of services, minimizing business disruption, and maintaining effective communication throughout the incident lifecycle.
Key responsibilities
- Validate, classify, and take ownership of major incidents, ensuring appropriate prioritization, escalation, and resolution in line with SLAs.
- Lead incident bridge calls, coordinating cross-functional teams and engaging relevant stakeholders to drive rapid service restoration.
- Mobilize internal teams and third-party vendors to ensure effective and timely recovery of services.
- Provide clear, timely communication to business users, IT leadership, and stakeholders throughout the incident lifecycle.
- Issue major incident notifications, escalations, and resolution updates as required.
- Drive collaborative action plans with defined ownership, timelines, and measurable outcomes.
- Ensure effective triage, resource allocation, and conflict resolution during incidents.
- Maintain accurate and up-to-date incident records, timelines, and actions within ITSM tools.
- Produce Major Incident Reports (MIR) and support Post-Incident Reviews (PIR).
- Analyze incident data to identify trends and opportunities for continuous improvement.
- Contribute to the ongoing enhancement of Major Incident Management processes, knowledge bases, and tooling.
Your Profile
Essential skills/knowledge/experience:
- Strong incident leadership and crisis management capabilities.
- Excellent communication and stakeholder management skills.
- Ability to make decisions under pressure and resolve conflicts effectively.
- Good understanding of ITSM/ITIL frameworks.
- Proven ability to coordinate across multiple teams and suppliers.
- Strong analytical and problem-solving skills.
- Experience in Change Management.
- Experience in Problem Management.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps
Application Process:
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organization fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
Major Incident Manager in Crawley employer: Tata Consultancy Services
At TCS, we pride ourselves on being a purpose-led transformation company that not only drives technological advancements but also fosters a culture of innovation and collaboration. As a Major Incident Manager, you will thrive in a dynamic environment that values your expertise, offering competitive benefits such as comprehensive health care, pension plans, and extensive training resources. With a commitment to diversity and inclusion, TCS provides a supportive workplace where every employee can grow and make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt for a Major Incident Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions for Major Incident Managers and practice your responses. Think about your past experiences and how they relate to the responsibilities listed in the job description. Confidence is key!
✨Tip Number 3
Showcase your skills during the interview. Use real-life examples to demonstrate your incident management capabilities and how you’ve successfully led teams through crises. This will help you stand out as a candidate who can deliver excellence under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining TCS and making an impact that matters.
We think you need these skills to ace Major Incident Manager in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Major Incident Manager role. Highlight your incident management experience and any relevant ITIL knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences make you the perfect fit. Let us know what makes you tick!
Showcase Your Communication Skills:As a Major Incident Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and ensures your application goes straight to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Incident Management Inside Out
Make sure you brush up on your knowledge of ITSM and ITIL frameworks. Be ready to discuss how you've applied these in past roles, especially in high-pressure situations. This will show that you understand the core principles behind major incident management.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific incidents you've managed. Think of examples where you led a team through a crisis, detailing your approach to communication and resolution. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
As a Major Incident Manager, effective communication is key. Prepare to demonstrate how you've kept stakeholders informed during incidents. You might even want to bring along a sample incident report or communication plan to illustrate your experience.
✨Highlight Your Analytical Skills
Be ready to discuss how you've used data to identify trends and improve processes in previous roles. This could involve sharing specific metrics or outcomes from your analyses. Showing that you can think critically about incidents will set you apart from other candidates.
