Production Support Engineer (Hybrid Working) in City of London

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Provide hands-on engineering support to production teams to resolve day-to-day manufacturing issues and maintain safe, consistent output. Collaborate with production, quality, maintenance, design, and supply chain teams to resolve technical issues and improve operational performance. Investigate production disruptions, non-conformances and process deviations, implementing timely containment and corrective actions. Use structured problem-solving, Lean methods and production data to reduce recurring issues, improve process stability, and support continuous improvement.

A Production Support Engineer provides hands-on technical support to manufacturing operations, resolving day-to-day production issues to maintain safe, efficient and consistent output. The role focuses on investigating process disruptions, implementing corrective actions, improving process stability and working with cross-functional teams to sustain quality, delivery and operational performance.

Key Responsibilities:

• Provide hands-on engineering support to production teams, resolving day-to-day manufacturing issues to maintain safe, efficient and consistent output.
• Interpret engineering drawings, GD&T requirements, technical specifications and manufacturing documentation to support production and inspection activities.
• Support production readiness, process validation and the introduction of new or modified products and processes into manufacturing.
• Create, review and maintain manufacturing documentation, including work instructions, process plans, control plans and inspection requirements.
• Investigate production disruptions, non-conformances and process deviations, implementing containment, root-cause analysis and effective corrective actions.
• Drive continuous improvement initiatives using Lean methods and production data to reduce recurring issues, defects, waste and process variation.
• Work closely with production, quality, maintenance, design, procurement and supplier teams to resolve technical issues and sustain operational performance.
• Support process audits, quality reviews and compliance activities in line with AS9100, customer and regulatory requirements.
• Monitor production and quality KPIs, identify adverse trends and implement actions to improve yield, process capability, delivery and operational efficiency.

Qualifications:

• Ability to interpret engineering drawings, geometric dimensioning and tolerancing (GD&T), technical specifications and manufacturing requirements.
• Experience supporting manufacturing process validation, production readiness, FAIR, process capability studies, SPC, MSA and Gauge R&R activities.
• Demonstrated ability to investigate production issues using structured problem-solving methods such as Root Cause Analysis, 8D and 5-Why, and to implement effective corrective actions.
• Practical experience supporting precision manufacturing, machining, assembly or inspection operations in a production environment.
• Working knowledge of aerospace quality requirements, including AS9100, non-conformance control, process compliance and quality management systems.
• Hands-on experience providing shop-floor engineering support, responding to production disruptions and working with operators to restore stable output.
• Experience using manufacturing systems and data tools such as MES, Teamcenter, Minitab and Microsoft Excel to analyse issues and monitor production performance.
• Strong analytical, communication and prioritisation skills, with the ability to coordinate effectively across production, quality, maintenance, design and supply chain teams.
• Previous experience supporting aerospace, defence or other safety-critical and highly regulated manufacturing operations.
• Practical knowledge of Lean Manufacturing, Six Sigma and continuous improvement tools applied to production problem-solving.
• Experience supporting process audits, product audits, quality reviews and manufacturing compliance assessments.

Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.