At a Glance
- Tasks: Lead transformative Oracle CX projects and design innovative solutions.
- Company: Join TCS, a purpose-driven tech company making a real impact.
- Benefits: Enjoy competitive salary, health perks, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape customer experiences with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in Oracle CX Cloud and strong architectural skills required.
Role: Oracle CX Solution Architect
Job Type: Permanent
Location: London
Working Hours: 40 hours per week (Full-time)
Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect!
Careers at TCS: It Means More
TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology; we enable them to make a meaningful difference to the people and communities they serve. Our clients include leading organisations across the UK and globally. At TCS, it means more, more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.
Align technology solutions with business outcomes while building expertise in modern cloud and data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust.
The Role
As an Oracle CX Solution Architect, you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct fit-gap assessments, and provide architectural leadership throughout implementation and transformation programs. The role requires strong expertise in Oracle CX Cloud applications, integrations, analytics, and enterprise architecture best practices.
Key Responsibilities
- Oracle CX Solution Architecture & Design: Lead business and technical discovery workshops to understand current CX processes, business challenges, transformation goals, and integration needs.
- Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics.
- Design and guide implementation of Oracle Marketing Cloud / Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications.
- Define integration approach between Eloqua and CRM / Sales Cloud / third-party applications.
- Support solution design for customer data platform, behaviour intelligence, campaign management, marketing automation, and customer loyalty / engagement scope areas as applicable from the CX Cloud landscape.
- Architect Oracle Sales Cloud / Engagement Cloud solutions across SFA, CDM, CLM, ICM, sales planning, sales performance management, and customer data management.
- Support sales process transformation across lead, opportunity, pipeline, quote, compensation, and account management processes.
- Architect Oracle CDM / Sales Cloud capabilities for customer master data, customer data governance, account management, and data quality processes.
- Provide architecture guidance for Oracle Service Cloud capabilities including service center, knowledge management, customer service processes, workspaces, workflows, rules, APIs, and integrations.
- Guide configuration requests, enhancements, product customization, administration, and integration design for Oracle Service Cloud.
- Support solution design for Intelligent Advisor and service effectiveness analytics where applicable.
- Design and configure incentive compensation plans, plan components, performance measures, rate tables, classification rules, assignment rules, credit rules, incentive formulae, flexfields, web services, reports, dashboards, and OTBI / data models.
- Collaborate with business and IT teams to design sales compensation solutions aligned to business requirements.
- Define CX analytics architecture for sales pipeline, win-loss analysis, lead prioritization, quote efficiency, subscription pipeline, campaign efficiency, account-based analysis, and service effectiveness.
- Guide reporting and dashboarding using Oracle CX reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable.
- Define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third-party applications, and legacy platforms.
- Design and review integrations. Ensure data flow consistency, security, scalability, and performance across integrated applications.
- Review and validate solution designs, configuration designs, custom developments, and integration deliverables from implementation teams and SI partners.
- Conduct fit-gap analysis and recommend optimal use of Oracle standard capabilities while minimizing unnecessary customizations.
- Act as the technical and functional design authority through design, build, test, deployment, and stabilization phases.
Your Profile
Essential skills/knowledge/experience
- Overall IT / enterprise applications experience, preferably with large-scale Oracle CX Cloud transformation programs.
- Strong Oracle CX Cloud architecture experience across multiple CX modules such as Sales Cloud, Engagement Cloud, Marketing Cloud / Eloqua, CDM, Service Cloud, and Incentive Compensation.
- Full lifecycle Oracle CX implementation experience across Sales / Engagement / CDM / Service modules.
- Strong understanding of Customer Data Management, Marketing Automation, Sales Performance, and Service Management processes.
- Hands-on knowledge of Oracle configuration, customization, Application Composer, Groovy scripting, custom objects, process functions, workflows, rules, workspaces, and API-based integrations.
- Experience conducting requirements gathering, fit-gap analysis, solution design, migration planning, testing support, and implementation governance.
- Strong integration experience using REST, SOAP, JSON, Web Services, Oracle APIs, and integration with CRM / ERP / back-office systems.
- Ability to communicate complex solution concepts to business stakeholders, IT teams, and leadership.
Desirable skills/knowledge/experience
- Oracle CX Cloud certifications in Sales, Service, Marketing, Field Service, or related applications.
- Experience integrating Oracle CX Cloud with ERP, EBS, billing, and enterprise systems.
- Strong knowledge of Oracle Database, SQL/PLSQL, data modelling, and reporting solutions.
- Experience delivering Oracle CX transformation programmes using Agile or hybrid methodologies.
- Knowledge of enterprise architecture, cloud integrations, customer engagement strategies, and regulated business environments.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps: Application Process
- Online application: You can apply directly through LinkedIn/ by uploading your CV.
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Join us and do more of what matters. Apply online now.
Oracle CX Architect R2L in City of London employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle CX Architect R2L in City of London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tata Consultancy Services or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tata Consultancy Services.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tata Consultancy Services.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tata Consultancy Services that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Oracle CX Architect R2L in City of London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tata Consultancy Services.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tata Consultancy Services and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tata Consultancy Services
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tata Consultancy Services uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
