As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive-level relationships while leading complex transformation programmes. Business Development & Growth Lead strategic pursuits and support TCS teams in identifying, shaping and winning consulting opportunities across experience strategy, growth strategy and strategic planning. Partner with design, technology, data and marketing specialists to create compelling transformation narratives that position TCS as a trusted strategic partner. Engage with C-suite stakeholders to define business challenges and develop experience-led transformation opportunities. Support account growth by identifying opportunities to expand strategic consulting engagements. Shape and lead engagements focused on digital business transformation, customer experience strategy and organisational change. Provide senior-level advisory expertise across transformation programmes, ensuring successful delivery against client objectives. Build and maintain executive stakeholder relationships to align transformation vision, business priorities and implementation roadmaps. Guide clients through complex strategic initiatives across customer, employee and business experiences. Support the development, coaching and mentoring of consulting talent across the practice. Build consulting capability through knowledge sharing, training programmes and reusable assets. Contribute to thought leadership, external publications, industry events and market-facing content. Help establish TCS Interactive as a recognised leader in experience-led transformation and AI-enabled customer experience. Significant experience leading customer experience, digital transformation, growth strategy or business strategy consulting engagements. Strong understanding of experience-led transformation across marketing, sales, service, technology, data and operational functions. Experience engaging and influencing C-level stakeholders and senior business executives. Proven track record in business development, opportunity shaping and consulting sales. Strong analytical and strategic thinking capabilities with a commercial mindset. Practical understanding of AI, Generative AI and Agentic AI, including their implications for customer experience, service transformation and business growth. Comfortable operating within multidisciplinary teams spanning strategy, design, data and technology. Exposure to Consumer Goods and/or Financial Services industries. Familiarity with customer research, insight and analysis platforms. PowerPoint, Excel, Figma, Qualtrics, Nielsen, GWI, Euromonitor) used to inform strategic decision-making and transformation programmes. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.
Director Business Planning in City of London employer: Tata Consultancy Services
At TCS Interactive, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions collaboration and creativity. As a Mid-Weight UX Designer, you will have the opportunity to grow your skills alongside talented professionals in a supportive environment, while contributing to impactful digital products that enhance user experiences. Our commitment to employee development, coupled with our focus on meaningful design, makes TCS Interactive a rewarding place to advance your career.
