At a Glance
- Tasks: Lead customer experience transformation and growth strategy for top-tier clients.
- Company: Join TCS Interactive, a leader in digital customer experience with a human-first approach.
- Benefits: Competitive salary, professional development, and the chance to shape industry-leading strategies.
- Other info: Dynamic, diverse team environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact by advising C-suite executives on transformative business initiatives.
- Qualifications: Proven consulting experience and strong relationship-building skills with senior stakeholders.
The Role
As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts.
Working closely with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage.
The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive-level relationships while leading complex transformation programmes.
Key Responsibilities
Business Development & Growth
- Lead strategic pursuits and support TCS teams in identifying, shaping and winning consulting opportunities across experience strategy, growth strategy and strategic planning.
- Develop market-leading perspectives by synthesising customer, competitive, category, channel and organisational insights.
- Partner with design, technology, data and marketing specialists to create compelling transformation narratives that position TCS as a trusted strategic partner.
- Engage with C-suite stakeholders to define business challenges and develop experience-led transformation opportunities.
- Act as an ambassador for TCS Interactive across the broader TCS organisation, promoting our capabilities, offerings and value proposition.
- Support account growth by identifying opportunities to expand strategic consulting engagements.
Consulting Delivery & Client Leadership
- Shape and lead engagements focused on digital business transformation, customer experience strategy and organisational change.
- Provide senior-level advisory expertise across transformation programmes, ensuring successful delivery against client objectives.
- Build and maintain executive stakeholder relationships to align transformation vision, business priorities and implementation roadmaps.
- Guide clients through complex strategic initiatives across customer, employee and business experiences.
- Identify opportunities to elevate tactical engagements into broader strategic partnerships.
- Serve as a trusted advisor on the application of emerging technologies, including AI and Generative AI, within customer experience ecosystems.
Practice Leadership & Capability Development
- Develop and evolve consulting methodologies, frameworks and offerings within the customer experience and growth strategy domains.
- Support the development, coaching and mentoring of consulting talent across the practice.
- Build consulting capability through knowledge sharing, training programmes and reusable assets.
- Contribute to thought leadership, external publications, industry events and market-facing content.
- Help establish TCS Interactive as a recognised leader in experience-led transformation and AI-enabled customer experience.
Skills & Experience
Essential
- Significant experience leading customer experience, digital transformation, growth strategy or business strategy consulting engagements.
- Strong understanding of experience-led transformation across marketing, sales, service, technology, data and operational functions.
- Demonstrated success developing consulting services, practice offerings and go-to-market propositions.
- Experience engaging and influencing C-level stakeholders and senior business executives.
- Proven track record in business development, opportunity shaping and consulting sales.
- Excellent communication, presentation, stakeholder management and facilitation skills.
- Strong analytical and strategic thinking capabilities with a commercial mindset.
- Ability to lead cross-functional teams in complex and ambiguous environments.
- Practical understanding of AI, Generative AI and Agentic AI, including their implications for customer experience, service transformation and business growth.
- Comfortable operating within multidisciplinary teams spanning strategy, design, data and technology.
Desired
- Experience working across Telecommunications, Technology, Media or Information Services sectors.
- Exposure to Consumer Goods and/or Financial Services industries.
- Experience working in-house within industry organisations.
- Experience operating within large global, matrixed and multicultural organisations.
- Familiarity with customer research, insight and analysis platforms.
- Familiarity with market research, customer insight, benchmarking and collaboration tools (e.g. PowerPoint, Excel, Figma, Qualtrics, Nielsen, GWI, Euromonitor) used to inform strategic decision-making and transformation programmes.
About Us
TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers.
We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.
We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.
CX Strategy Director in City of London employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land CX Strategy Director in City of London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like CX Strategy Director at Tata Consultancy Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Tata Consultancy Services or be willing to refer you for that CX Strategy Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Tata Consultancy Services who’s on the lookout for their next CX Strategy Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time CX Strategy Director role at Tata Consultancy Services!
We think you need these skills to ace CX Strategy Director in City of London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Tata Consultancy Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Tata Consultancy Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Tata Consultancy Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
