At a Glance
- Tasks: Lead transformative Oracle CX projects and design innovative solutions for customer experience.
- Company: Join TCS, a purpose-driven tech company making a real impact.
- Benefits: Enjoy competitive salary, health care, training resources, and wellness initiatives.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Shape the future of customer experience with cutting-edge Oracle technologies.
- Qualifications: Experience in Oracle CX Cloud and strong integration skills required.
Role: Oracle CX Solution Architect
Job Type: Permanent
Working Hours: 40 hours per week (Full-time)
Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect!
TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology; we enable them to make a meaningful difference to the people and communities they serve. At TCS, it means more, more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.
Align technology solutions with business outcomes while building expertise in modern cloud and data platforms. Contribute to transformative projects within a global financial services environment.
As an Oracle CX Solution Architect, you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management (CDM), Incentive Compensation, and CX Analytics. You will facilitate business and technical discovery workshops, translate business requirements into scalable solution architectures, conduct fit-gap assessments, and provide architectural leadership throughout implementation and transformation programs. The role requires strong expertise in Oracle CX Cloud applications, integrations, analytics, and enterprise architecture best practices.
- Oracle CX Solution Architecture & Design:
- Lead business and technical discovery workshops to understand current CX processes, business challenges, transformation goals, and integration needs.
- Translate business requirements into scalable, configurable Oracle CX Cloud solution architectures across Marketing, Sales, Service, CDM, and CX Analytics.
- Design and guide implementation of Oracle Marketing Cloud / Eloqua capabilities including marketing automation, campaign management, customer segmentation, lead nurturing, lead scoring, forms, landing pages, and automated communications.
- Define integration approach between Eloqua and CRM / Sales Cloud / third-party applications.
- Support solution design for customer data platform, behaviour intelligence, campaign management, marketing automation, and customer loyalty / engagement scope areas as applicable from the CX Cloud landscape.
- Architect Oracle Sales Cloud / Engagement Cloud solutions across SFA, CDM, CLM, ICM, sales planning, sales performance management, and customer data management.
- Support sales process transformation across lead, opportunity, pipeline, quote, compensation, and account management processes.
- Architect Oracle CDM / Sales Cloud capabilities for customer master data, customer data governance, account management, and data quality processes.
- Provide architecture guidance for Oracle Service Cloud capabilities including service center, knowledge management, customer service processes, workspaces, workflows, rules, APIs, and integrations.
- Guide configuration requests, enhancements, product customization, administration, and integration design for Oracle Service Cloud.
- Design and configure incentive compensation plans, plan components, performance measures, rate tables, classification rules, assignment rules, credit rules, incentive formulae, flexfields, web services, reports, dashboards, and OTBI / data models.
- Collaborate with business and IT teams to design sales compensation solutions aligned to business requirements.
- Define CX analytics architecture for sales pipeline, win-loss analysis, lead prioritization, quote efficiency, subscription pipeline, campaign efficiency, account-based analysis, and service effectiveness.
- Guide reporting and dashboarding using Oracle CX reporting capabilities, OTBI, data models, and integration with enterprise analytics platforms where applicable.
- Define integration architecture across Oracle CX Cloud and external systems including CRM, ERP, billing, identity platforms, third-party applications, and legacy platforms.
- Ensure data flow consistency, security, scalability, and performance across integrated applications.
- Review and validate solution designs, configuration designs, custom developments, and integration deliverables from implementation teams and SI partners.
- Conduct fit-gap analysis and recommend optimal use of Oracle standard capabilities while minimizing unnecessary customizations.
- Act as the technical and functional design authority through design, build, test, deployment, and stabilization phases.
Overall IT / enterprise applications experience, preferably with large-scale Oracle CX Cloud transformation programs.
Strong Oracle CX Cloud architecture experience across multiple CX modules such as Sales Cloud, Engagement Cloud, Marketing Cloud / Eloqua, CDM, Service Cloud, and Incentive Compensation.
Full lifecycle Oracle CX implementation experience across Sales / Engagement / CDM / Service modules.
Strong understanding of Customer Data Management, Marketing Automation, Sales Performance, and Service Management processes.
Hands-on knowledge of Oracle configuration, customization, Application Composer, Groovy scripting, custom objects, process functions, workflows, rules, workspaces, and API-based integrations.
Experience conducting requirements gathering, fit-gap analysis, solution design, migration planning, testing support, and implementation governance.
Strong integration experience using REST, SOAP, JSON, Web Services, Oracle APIs, and integration with CRM / ERP / back-office systems.
Oracle CX Cloud certifications in Sales, Service, Marketing, Field Service, or related applications.
Experience integrating Oracle CX Cloud with ERP, EBS, billing, and enterprise systems.
Strong knowledge of Oracle Database, SQL/PLSQL, data modelling, and reporting solutions.
Experience delivering Oracle CX transformation programmes using Agile or hybrid methodologies.
Knowledge of enterprise architecture, cloud integrations, customer engagement strategies, and regulated business environments.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing.
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Apply online now.
Architect oracle in City of London employer: Tata Consultancy Services
Tata Consultancy Services in Birmingham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With competitive salary packages, comprehensive health care, and extensive training resources, employees are empowered to grow their skills and advance their careers in a supportive environment. Join TCS to be part of a forward-thinking team dedicated to optimising warehouse operations and delivering impactful solutions.
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We think this is how you could land Architect oracle in City of London
✨Get Your Portfolio Game On Point
As an aspiring architect, your portfolio is your golden ticket. Make sure it's not just a collection of your best work, but tells a story about your design process and creative thought. Showcase a range of projects, from conceptual sketches to final renderings—think of it as a visual CV!
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Some tips for your application 🫡
Show Off Your Design Skills:Architecture is all about creativity and technical skills, so make sure your portfolio is front and centre! Include a range of your best projects, showcasing different styles and techniques. Don't forget to explain your design process and the challenges you overcame for each project – it gives hiring managers a glimpse into your thought process!
Tailor Your CV to Architecture:When putting together your CV, highlight relevant experience in architectural design software, like AutoCAD or Revit. Plus, if you have any internships or coursework that involved real-world projects, be sure to mention them. We want to see not just what you've done, but how it relates directly to this role at Tata Consultancy Services!
Craft a Compelling Cover Letter:Your cover letter is your chance to express your passion for architecture and what drew you to Tata Consultancy Services. Talk about specific projects or values of theirs you admire, and how you see yourself contributing to their team. We want to feel your enthusiasm – let it shine through your words!
Use Professional Terminology:Don't shy away from using industry-specific jargon that demonstrates your expertise! Terms like 'sustainability', 'scale', and 'aesthetics' can not only show your knowledge but also help you connect with the hiring team. Just ensure it's done in a way that's relatable and not overly technical, so we can see your passion clearly!
How to prepare for a job interview at Tata Consultancy Services
✨Master the Technical Questions
In an architecture interview, be ready to tackle some technical questions about building codes, design principles, and software like AutoCAD or Revit. Brush up on your knowledge of materials and components, as you might even face scenarios to solve during the interview that showcase your problem-solving skills in real-time.
✨Bring Your Portfolio to Life
Your portfolio is your golden ticket! Make sure it not only showcases your best work but also highlights your design thinking process, from sketches to final outputs. During the interview, be prepared to discuss the projects in detail—what challenges you faced, how you overcame them, and what you learnt.
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In today's architecture landscape, sustainability is key. Be sure to highlight any projects that involved eco-friendly designs or your understanding of sustainable practices. This will show that you’re not just familiar with the trends but are genuinely passionate about creating a better future through your designs.
✨Engage with Your Interviewers
Architecture is a collaborative field, so showing that you're a team player is essential. When conversing with the interviewers, actively listen and respond to their ideas. This isn’t just about you showing off your skills, but also about connecting and demonstrating how well you’d fit into their team at Tata Consultancy Services.
