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- Tasks: Lead a dynamic team to manage Oracle Fusion applications and enhance service delivery.
- Company: Join TCS, a purpose-driven tech company making a real impact in the public sector.
- Benefits: Enjoy competitive pay, health perks, remote work options, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of transformative projects that shape communities and drive innovation.
- Qualifications: Experience with Oracle services and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Northern Ireland, UK
Contract: Permanent
Mode of Working: Hybrid
Are you looking to leverage your skills in the Public sector? We have a great opportunity for you – Service Delivery Manager!
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
The Role:
The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.
Your responsibilities:
- Team Leadership: Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end-to-end solution stack which encompasses Oracle Fusion applications. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.
- Service Strategy: Accountable for defining the strategy and plan for the future live service, including the Service Operating Model, Acceptance into Service, and Service Catalogue.
- Stakeholder Management: Collaborate closely with the client, service teams, and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.
- Governance and Service Reporting: Experience in establishing service governance to encompass service structure, organisation design, business relationship management, business service planning, and service level management.
- Risk Management and Issue/Problem Resolution: Experience in risk management, incident analysis, and proactive problem management. Ability to lead the team and client on resolving cross-service problems.
Your Profile:
Essential skills/knowledge/experience:
- Strong experience as an Oracle Service Delivery Manager;
- Desirable to have experience in at least one if not more of: Oracle Fusion ERP, HCM, Payroll, SCM modules, Oracle Integration Cloud (OIC), Oracle Cloud Infrastructure (OCI), Oracle PaaS services, experience with Oracle reporting and analytics.
- Proven experience managing live large-scale Oracle Fusion implementations.
- Experience in UK public sector / NHS or similarly complex regulated environments.
- Strong understanding of Release Management, Change Management, Environment Management, Configuration and Cost Management.
Rewards & Benefits:
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps:
Application Process: Online application: You can apply directly through LinkedIn/ by uploading your CV. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers: TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Service Delivery Manager in Chesterfield employer: Tata Consultancy Services
Contact Detail:
Tata Consultancy Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at TCS or similar companies. A friendly chat can open doors and give you insights that might just help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by researching TCS's values and recent projects. Show us how your experience aligns with their mission of making a meaningful difference. Tailor your answers to reflect your understanding of their service delivery model.
✨Tip Number 3
Practice your STAR technique for behavioural questions. We want to hear about specific situations where you've led teams or managed complex projects. This will showcase your skills as a Service Delivery Manager effectively!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you're genuinely interested in joining the TCS team.
We think you need these skills to ace Service Delivery Manager in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience with Oracle Fusion applications and any relevant public sector work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can make an impact at TCS. Keep it concise but engaging – we love a good story!
Showcase Your Team Leadership Skills: Since this role involves leading a team, be sure to highlight your leadership experience. Share examples of how you've successfully managed teams in the past and how you’ve driven service improvements.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Oracle Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of Oracle Fusion applications. Brush up on the key modules like HCM, Payroll, ERP, and SCM. Be ready to discuss how you've managed these systems in past roles and any challenges you faced.
✨Showcase Your Leadership Skills
This role requires strong team leadership. Prepare examples of how you've successfully led teams, especially in hybrid environments. Think about how you set priorities, manage SLAs, and ensure your team meets their goals.
✨Master Stakeholder Management
Stakeholder management is crucial for this position. Be prepared to talk about how you've built relationships with clients and third-party suppliers. Share specific instances where your communication skills helped manage expectations or resolve issues.
✨Demonstrate Your Problem-Solving Abilities
Risk management and problem resolution are key aspects of the job. Come equipped with examples of how you've tackled complex problems in previous roles. Highlight your proactive approach to incident analysis and how you’ve led teams through challenging situations.