At a Glance
- Tasks: Lead network transformation projects and ensure seamless service readiness.
- Company: Join TCS, a purpose-driven tech company making a real impact.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be at the forefront of network innovation and drive meaningful change.
- Qualifications: Experience in network engineering and project management is essential.
The predicted salary is between 60000 - 75000 € per year.
Location: Bristol
Contract: Permanent
Mode of Working: Hybrid
Are you looking to leverage your skills in Network Engineering? We have a great opportunity for you – Service Readiness and Cutover Manager!
Careers at TCS: TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide.
The Role: The Service Readiness & Cutover Lead is responsible for planning, governing, and executing end-to-end service readiness activities for large-scale network transformation programmes. This role combines senior project management capability with deep network engineering expertise to ensure seamless migration from legacy environments to a modern network, with minimal disruption and a controlled handover into Service Management.
Key Responsibilities:
- Own and deliver the Warrant & Hypercare strategy for network migrations (sites/buildings).
- Create and maintain a detailed warrant and Hypercare Plan, including tasks, dependencies, milestones, risks, and gating criteria.
- Define, implement, and operate warranty & Hypercare phase governance, decision points, acceptance criteria, and reporting aligned to programme governance.
- Ensure all service, operational, and technical prerequisites are met before BAU approval.
- Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models).
- Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge).
- Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU.
- Support Operational Acceptance Testing (OAT) sign-off for network services.
- Act as a central coordination point between Network engineering teams, Service Management / SIAM, Test & Assurance teams, and multiple third-party suppliers and client stakeholders.
- Lead operational readiness checkpoints, and go/no-go governance.
- Provide structured status reporting, RAID management, and executive updates.
- Own and manage Service Readiness & Cutover risks within the programme RAID.
- Ensure traceability between requirements, testing, cutover, and service acceptance.
- Drive continuous improvement of readiness and cutover processes across waves/buildings.
- Ensure compliance with security, operational, and regulatory requirements.
Required Skills & Experience:
- Experience in IT Infrastructure or Network programmes.
- Strong background as a Network Engineer before moving into programme / transition roles.
- Proven experience managing Service Readiness, Cutover, and Transition for network migrations, campus/building migrations, and large enterprise or public-sector environments.
- Strong understanding of ITSM / Service Transition principles.
- Hands-on experience with Enterprise LAN/WAN & Wi-Fi networks, routing and switching, firewalls & network security, SD-WAN and WAN transition.
- Experience running cutover bridges, hyper care, and early life support.
- Strong stakeholder management and supplier coordination skills.
Desirable:
- Experience working within SIAM environments.
- Experience across public sector or higher education networks.
- Familiarity with ITSM tools (e.g., ServiceNow, BMC Helix).
- Exposure to structured testing approaches (SVT, OAT, UAT).
- PRINCE2 / PMP / Agile PM certification.
- ITIL v4 certification.
- Network certifications (e.g., CCNP, CCIE, equivalent).
Rewards & Benefits: TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing: Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
Next Steps: Application Process: Online application: You can apply directly through LinkedIn/ by uploading your CV. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Service Readiness and Cutover Manager in Bath employer: Tata Consultancy Services
TCS is an exceptional employer that prioritises meaningful impact through technology, offering a dynamic work culture in Bristol. Employees benefit from competitive salaries, extensive training resources, and a commitment to diversity and inclusion, alongside opportunities for personal and professional growth within a supportive environment. With a focus on health and wellness initiatives, TCS fosters a collaborative atmosphere where innovation thrives, making it an ideal place for those looking to advance their careers in network engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Service Readiness and Cutover Manager in Bath
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Service Readiness and Cutover Manager role.
✨Tip Number 2
Prepare for interviews by researching TCS and understanding their values. Be ready to discuss how your experience aligns with their mission of making a meaningful difference through technology. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service readiness and cutover management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your enthusiasm for the position and the company.
We think you need these skills to ace Service Readiness and Cutover Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Readiness and Cutover Manager role. Highlight your experience in network engineering and any relevant project management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can make a difference at TCS. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with IT infrastructure and network programmes. Mention specific projects or achievements that demonstrate your expertise in service readiness and cutover management.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Tata Consultancy Services
✨Know Your Stuff
Make sure you brush up on your network engineering knowledge. Understand the key concepts of ITSM and service readiness, as well as the specific technologies mentioned in the job description. Being able to discuss your hands-on experience with LAN/WAN, firewalls, and SD-WAN will show that you're not just familiar with the terms but have practical expertise.
✨Prepare for Stakeholder Questions
Since this role involves managing relationships with various stakeholders, think about how you would approach these interactions. Prepare examples of how you've successfully coordinated with different teams or suppliers in the past. This will demonstrate your strong stakeholder management skills and your ability to navigate complex environments.
✨Showcase Your Project Management Skills
Be ready to discuss your experience with project management methodologies like PRINCE2 or Agile. Highlight any relevant certifications you have and be prepared to explain how you've applied these principles in real-world scenarios, especially in service readiness and cutover contexts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during network migrations, or how they measure success in service readiness. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
