Support Engineer

Role: Point of Sales Support Engineer

Job Type: Permanent

Location: London, UK

Hours: 40 hours per week – full time

Ready to apply your expertise in Point of Sales support within a fast-paced retail environment and help ensure seamless store operations?

We have a great opportunity for you – Point of Sales Support Engineer!

Key Responsibilities

• Provide end‑to‑end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
• Monitor production environments to ensure system stability and performance.
• Respond to and troubleshoot incidents, prioritising revenue‑impacting issues.
• Perform log analysis and root cause analysis to identify and resolve recurring issues.
• Manage problem records and drive long‑term fixes through structured problem management processes.
• Support database operations, including querying and troubleshooting using Oracle and SQL.
• Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
• Collaborate with development and infrastructure teams to resolve complex technical issues.
• Ensure clear and effective communication with stakeholders, translating technical findings into business‑friendly language.
• Support change management processes related to POS applications and releases.

Your Profile

• Strong experience in application support within POS or retail environments.
• Hands‑on experience with Java (Core Java and J2EE).
• Experience in production support, monitoring, and incident management.
• Strong troubleshooting skills with experience in log analysis and root cause analysis.
• Experience working with databases such as Oracle and SQL.
• Familiarity with monitoring tools such as Splunk.
• Good understanding of ITIL frameworks and service management processes.
• Experience working with ticketing tools such as ServiceNow or similar platforms.
• Strong communication skills, with the ability to explain technical issues to non‑technical stakeholders.
• Strong analytical and problem‑solving abilities.
• Experience with Python scripting.
• Knowledge of PL/SQL.
• Basic understanding of AWS cloud services.
• Familiarity with Docker and container concepts.
• Knowledge of Kubernetes in a production support environment.
• Understanding of ITIL framework practices.
• Experience with ServiceNow or similar ticketing systems.

Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: Adjustment Request or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Join us and do more of what matters. Apply online now.