Senior Business Process Consultant

Role: Senior Business Process Consultant

Job Type: Permanent

Location: United Kingdom / Remote

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in ServiceNow and business process consulting?

We have an exciting role for you –SeniorBusiness Process Consultant.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Senior Business Process Consultant, you will lead functional solution design for customer engagements, leveraging your workflow and industry expertise to facilitate workshops, translate business requirements into functional specifications, and drive process improvement and automation initiatives that deliver measurable business value.

Key responsibilities:

• Review process guides, technical documents, and customer training materials; attend internal knowledge transfer; shape workshop agendas, plans, schedules, and customer questionnaires; and provide process guidance during kickoff
• Lead and participate in workshops, gather and document business requirements, translate requirements into functional specifications and user stories, and advise on communications, acceptance criteria, mitigation plans, and applicable change-impact or workforce-transition plans
• Lead functional participation in solution build and configuration, drive sprint planning and data migration, and lead functional testing based on solution complexity
• Guide UAT migration and defect remediation and shape adoption strategies, training plans, transition activities, and customer readiness
• Review defect remediation, oversee incorporation of production feedback, coordinate the production deployment decision with the customer, and provide input for closeout and lessons learned

Your Profile

Essential skills/knowledge/experience:

• Deep workflow expertise and industry-domain knowledge aligned with the supported ServiceNow offering (ITSM or PLD HR).
• Act as the functional solution lead for smaller or less complex engagements and delivery teams.
• Demonstrated success in independently leading functional delivery for smaller engagements or teams and driving complex issues through analysis and resolution.
• Strong customer-facing advisory, workshop facilitation, process design, requirements gathering, user-story development, testing, training, and stakeholder-management skills.
• Experience translating complex business requirements into ServiceNow configuration needs and identifying process-improvement and automation opportunities.
• Required certification: ServiceNow Certified System Administrator (CSA). A Certified Implementation Specialist (CIS) certification in the aligned workflow (ITSM or PLD HR) is preferred.
• Working knowledge of Scrum, ITIL, and Now Create methodology; Scrum and ITIL certifications are optional.
• Ability to independently use AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Ability to clearly explain AI system design, ethical implications, platform use cases, and responsible, value-driven AI adoption.
• Ability to travel up to 50%.
• Industry-domain expertise relevant to the supported ServiceNow solutions and workflows.
• Additional ServiceNow certifications are preferred.
• Identify opportunities for process improvement, automation, adoption, and measurable value realization.
• Confident communicator with the ability to own customer relationships at an operational level, manage expectations, handle challenging conversations, and build long-term trust.
• Contribute leading practices and lessons learned across the Business Process Consultant community and provide customer-driven insights to support product and solution improvements.
• Maintain current skills and certifications for the aligned workflow and clearly articulate ServiceNow capabilities and solutions in the context of customers’ industries and operating environments.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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