At a Glance
- Tasks: Lead HR process workshops and gather requirements for ServiceNow applications.
- Company: Join TCS, a purpose-led transformation company making a real impact.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diverse and inclusive culture with numerous employee networks and volunteering opportunities.
- Why this job: Be part of innovative projects that shape the future of HR services.
- Qualifications: Experience in ServiceNow development and strong collaboration skills required.
The predicted salary is between 63000 - 77000 £ per year.
Role: ServiceNow – Business Analyst (HRSD)
Job Type: Full Time
Location: London / Hybrid
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in ServiceNow. We have an exciting role for you – ServiceNow – Business Analyst (HRSD).
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role:
- As a ServiceNow Business Analyst you will be responsible for conducting HR specific process workshops (e.g., onboarding and off-boarding, Payroll, Benefits) and obtaining functional requirements.
- You will be leading your team through requirements gathering and sprint design sessions for the ServiceNow HRSD application.
- You must work closely with client stakeholders to document baseline current state HR Service Delivery operations.
- Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture.
Key responsibilities:
- Understand the customer environment for the Business processes and IT processes.
- Lead the design, development, and configuration of ServiceNow applications in ITSM- HRSD modules and custom applications.
- Design and implement complex data models, tables, and relationships to meet business requirements.
- Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
- Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.
- Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
- Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
- Stay up to date with the latest ServiceNow releases and features and drive the adoption of new capabilities.
Your Profile:
Essential skills/knowledge/experience:
- Develop and enforce best practices for ServiceNow development, including coding standards, testing protocols, and documentation.
- Conduct code reviews and provide feedback to ensure the quality and maintainability of the platform.
- Stay up-to-date with the latest ServiceNow releases and features, and drive the adoption of new capabilities.
- Lead or contribute to the planning and execution of ServiceNow projects, including requirement analysis, solution design, and implementation.
- Work closely with business analysts, project managers, and stakeholders to ensure that solutions meet business needs and align with project timelines.
- Participate in Agile development processes, including sprint planning, stand-ups, and retrospectives.
- Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.
- Manage and optimize platform performance, ensuring stability and responsiveness.
- Oversee the implementation of platform upgrades and patches, ensuring minimal disruption to business operations.
- Evaluate the tool stability and performance and provide recommendations.
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) certifications.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.
ServiceNow Business Analyst HRSD in London employer: Tata Consultancy Services Limited
As an IBM WebMethods Developer, you will thrive in a dynamic and innovative work environment that prioritises employee growth and collaboration. Our company offers comprehensive benefits, a supportive culture that encourages continuous learning, and unique opportunities to work on cutting-edge integration solutions in a vibrant location. Join us to be part of a team that values your contributions and fosters meaningful career advancement.
Contact Details:
Tata Consultancy Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst HRSD in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tata Consultancy Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace ServiceNow Business Analyst HRSD in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tata Consultancy Services Limited.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tata Consultancy Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tata Consultancy Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
