At a Glance
- Tasks: Provide expert support for Microsoft Teams services and troubleshoot complex issues.
- Company: Join TCS, a purpose-led transformation company making a meaningful impact.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Flexible work environment with opportunities for career growth and development.
- Why this job: Be part of innovative projects that challenge you and make a difference.
- Qualifications: Strong experience in Microsoft Teams administration and PowerShell scripting required.
The predicted salary is between 40500 - 49500 £ per year.
Ready to utilize your experience and expertise in Microsoft Teams? We have an exciting role for you – Microsoft Teams Subject Matter Experts!
Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role:
As a Microsoft Teams SME, you will provide expert-level support and guidance for Microsoft Teams services, including telephony, conferencing, and integrations. You will work on troubleshooting, configuration, automation, and operational improvements while ensuring compliance with enterprise standards and security updates.
Key Responsibilities:
- Provide support for daily customer-initiated operations of Microsoft Teams, Telephony (Peer-to-Peer), and Audio Conference services.
- Troubleshoot and configure Teams, Channels, Private Channels, and membership settings.
- Configure Messaging Policies, Meeting Policies, Delegations, and Calendar settings.
- Handle Level 3 service requests and operational activities.
- Perform root cause analysis and recommend service improvement solutions.
- Monitor alerts and respond to incidents, escalating when necessary.
- Coordinate with escalation teams and third-party vendors during high-risk incidents or projects.
- Ensure adherence to engineering methodologies, standards, and best practices.
- Execute scheduled or unscheduled tasks related to operational maintenance and monitoring.
- Stay updated on new Teams features and security updates.
- Knowledge of Teams Voice, Microsoft Calling Plans, and associated configurations.
- Expertise in troubleshooting using tools like QER, CQD, Teams Logs, and base metrics.
- Knowledge of API registrations for Teams Apps and App-Centric Management.
- Ability to test new features to enterprise standards and raise changes accordingly.
Your Profile:
- Strong experience as a Microsoft Teams SME with hands-on expertise in Teams administration.
- Proficiency in PowerShell scripting and MS Graph API.
- Deep understanding of Teams licensing, communication credits, and telephony configurations.
- Knowledge of Teams-related SharePoint and OneDrive areas.
- Ability to troubleshoot complex Teams issues and provide RCA quickly.
- Familiarity with Teams Voice and Microsoft Calling Plans.
- Strong communication and articulation skills for executive-level escalations.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Extensive hands-on experience with Microsoft Teams.
- Microsoft Certification (MS-700).
- Experience in planning, designing, and implementing M365 services.
- Knowledge of Exchange, SharePoint, OneDrive, and Co-Pilot.
- Familiarity with migration tools like Quest-on-Demand, BitTitan, SkySync.
- Knowledge of enterprise mobility solutions like Endpoint Manager.
- Experience with ITSM tools such as ServiceNow.
- Flexible for shift duties and relocation.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing:
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Next Steps:
Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please contact us.
Beware of Fraudulent offers: This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
Join us and do more of what matters. Apply online now.
Microsoft TEAMs SME in London employer: Tata Consultancy Services Limited
As an IBM WebMethods Developer, you will thrive in a dynamic and innovative work environment that prioritises employee growth and collaboration. Our company offers comprehensive benefits, a supportive culture that encourages continuous learning, and unique opportunities to work on cutting-edge integration solutions in a vibrant location. Join us to be part of a team that values your contributions and fosters meaningful career advancement.
Contact Details:
Tata Consultancy Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft TEAMs SME in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tata Consultancy Services Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tata Consultancy Services Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tata Consultancy Services Limited!
✨Direct Apply to Tata Consultancy Services Limited
Let's not forget to apply directly through the Tata Consultancy Services Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Microsoft TEAMs SME in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tata Consultancy Services Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tata Consultancy Services Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tata Consultancy Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
