At a Glance
- Tasks: Provide top-notch support for desktops, laptops, and all end-user devices.
- Company: Join Tata Consultancy Services, a leader in tech innovation and support.
- Benefits: Enjoy competitive salary, health care, and extensive training resources.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: Strong English skills and experience with Windows and non-Windows environments.
The predicted salary is between 29700 - 36300 £ per year.
The Role
Desktop Support Engineer (DSS). Required Technical Skill Set: Install, Configure, Maintain and troubleshoot end user desktops, laptops, peripherals, printers, and related devices.
- Your responsibilities
- Deskside Support will provide incident and request management support to all end user devices (Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, etc.).
- Incident handling: troubleshooting and break-fix; follows incident management process.
- Service Requests: IMAC (Installation, Movement, Addition or Change) of new or existing end user device hardware/software components.
- Software application support for applications both commercial off the shelf and customer developed.
- Queue management for incident resolution and request fulfillment.
- Desk-side support provides support in both local language and English.
- Perform ICMS and PC sign-off on every PC deployment and collection.
- Flexible resources to cater for demand of standby or end user device related projects, without compromising daily BAU services.
- Conduct end user device and related testing.
- Provide status updates to the ticketing tools in a timely manner.
- Assist in end user support or consultations.
- Address day-to-day desktop support process issues.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Receive, diagnose, assess and resolve Deskside Incidents related to: software issues with applications; perform troubleshooting; complete re-image if required.
- If the problem cannot be resolved by re-installing the application, route the Deskside Incident back to the Application resolver group responsible for the application.
- Escalate to the manager and Deskside Support Lead when a recurring issue is beyond control.
- Arrange on-site access & support when required.
- IMACs - Prepare new and existing equipment for deployment; move existing equipment and update configurations as necessary.
- Change an existing hardware/software component and verify functionality upon completion.
- IMAC updates in CMDB.
- Install and configure hardware/software as requested in the IMAC record and verify functionality upon completion (software that could not be installed by SCCM).
- Provide a minimum of 15 minutes of familiarization training to end-users upon completion of a new PC install, if the end user is available.
Your Profile
Essential skills/knowledge/experience
- Strong English proficiency and interpersonal skills.
- Provide incident and request management support to all end user devices (as listed above).
- Experience in Windows and non-Windows operating environments.
- IMAC of new or existing end user device hardware/software components.
- Provide and maintain warranty/maintenance documentation for assets, to be included in Operations Manual.
- Recommend and apply solutions, including on-site repair for remote users.
- Install, organize, test, maintain, check and troubleshoot end user workstations and related hardware and software.
- Provide support to end users relating to hardware, software, applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- On-site analysis, identification and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Configure and use Microsoft Enterprise applications (including SCCM and Active Directory).
- Creation/restoration of images and patch upgrades using SCCM.
- Participate in the design, architecture and engineering of software deployments/installation processes.
- Provide user support via remote access tools.
- Communicate effectively with Business/Management and Vendor resources and acquire knowledge from them.
- Knowledge of Asset management.
- Preferred Certifications: MCSA (Win 7 Enterprise Desktop Support) and ITIL Foundation/Intermediate.
- Nice to have
- Knowledge of Asset management.
- Good to have service transition experience.
- Other relevant desktop support experience and certifications as applicable.
- Rewards & Benefits
TCS offers competitive salary packages with pension, health care, life assurance, laptop, phone, and access to extensive training resources.
We provide health & wellness initiatives and sponsor events such as the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting accessibility needs in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We value diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation.
We are a disability-inclusive employer and encourage disabled people to apply.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
For adjustments to the application process or interview, please email UKI. recruitment@tcs. com with the subject line: Adjustment Request or call TCS London Office 02031552100 / +44 204 520 2575.
Desktop Support Engineer employer: Tata Consultancy Services Limited
As an IBM WebMethods Developer, you will thrive in a dynamic and innovative work environment that prioritises employee growth and collaboration. Our company offers comprehensive benefits, a supportive culture that encourages continuous learning, and unique opportunities to work on cutting-edge integration solutions in a vibrant location. Join us to be part of a team that values your contributions and fosters meaningful career advancement.
Contact Details:
Tata Consultancy Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
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How to prepare for a job interview at Tata Consultancy Services Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
