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For Companies At a Glance
- Tasks: Manage customer queries and troubleshoot technical issues in a fast-paced environment.
- Company: Join a leading tech company focused on innovative transmission solutions.
- Benefits: Enjoy flexible 24/7 shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: 3-6 years experience in technical support; CCNA or CCNP certification preferred.
- Other info: Hands-on experience with transmission equipment is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24*7 rotating shifts.
Responsibilities:
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLA are achieved & work proactively to maintain the same.
Desired Skill sets:
- 24*7 rotating shift job, technical customer support role.
- Understanding of transmission technology SDH, DWDM, Ethernet, SONET and hands-on experience on transmission equipment like ADVA, CISCO ASR, CIENA, Huawei MUX’s.
- Understanding of IP technology. CCNA, CCNP certified will be preferred.
- Exposure over IP networking, IP addressing, MPLS, Switching/Routing protocols.
- Understanding of SDWAN technology (VNX100 Versa training/certification will be preferred).
- Understanding of security.
- Demonstration of problem-solving skills.
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain.
- 3 to 6 years experience.
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transmission Engineer
✨Tip Number 1
Familiarise yourself with the specific transmission technologies mentioned in the job description, such as SDH, DWDM, and Ethernet. Being able to discuss these technologies confidently during your interview will show that you have the technical knowledge we’re looking for.
✨Tip Number 2
Highlight any previous experience you have in a 24/7 operational environment. We value candidates who can demonstrate their ability to handle high-pressure situations and maintain service levels, so be ready to share relevant examples.
✨Tip Number 3
If you have certifications like CCNA or CCNP, make sure to mention them during your discussions. These qualifications are preferred for this role, and showcasing them can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. We want to hear about specific instances where you successfully resolved customer issues, especially in a technical support context, as this is crucial for the role.
We think you need these skills to ace Transmission Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support and showcases your understanding of transmission technologies like SDH, DWDM, and Ethernet. Mention any hands-on experience with transmission equipment such as ADVA or CISCO ASR.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Emphasise your problem-solving abilities and experience in high-pressure environments.
Highlight Certifications: If you have certifications like CCNA or CCNP, make sure to include them prominently in your application. These qualifications are preferred and can set you apart from other candidates.
Showcase Relevant Experience: Detail your previous roles that involved managing customer queries and troubleshooting technical issues. Use specific examples to demonstrate your ability to meet SLAs and work effectively in a 24/7 operational environment.
How to prepare for a job interview at Tata Communications
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of transmission technologies like SDH, DWDM, and Ethernet. Be prepared to discuss your hands-on experience with transmission equipment such as ADVA and CISCO ASR, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully diagnosed and resolved customer issues. Highlight your approach to troubleshooting and how you ensure quality outcomes, as this is crucial for the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you have previously worked to meet or exceed these standards. Showing that you can maintain high performance in a 24/7 environment will set you apart.
✨Stay Updated on Latest Technologies
Research the latest trends and technologies in transmission and IP networking. Being knowledgeable about advancements in SDWAN technology and security will show your commitment to continuous learning and improvement.
