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- Tasks: Manage customer queries and operations while solving technical issues.
- Company: Join a leading tech firm focused on innovative transmission solutions.
- Benefits: Enjoy flexible 24/7 shifts and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: 3-6 years experience in technical support with relevant certifications preferred.
- Other info: Hands-on experience with transmission equipment is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24*7 rotating shifts.
Responsibilities:
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLAs are achieved and work proactively to maintain the same.
Desired Skill sets:
- 24*7 rotating shift job, technical customer support role.
- Understanding of transmission technology SDH, DWDM, Ethernet, SONET and hands-on experience on transmission equipment like ADVA, CISCO ASR, CIENA, Huawei MUX’s.
- Understanding of IP technology.
- CCNA, CCNP certified will be preferred (Exposure over IP networking, IP addressing, MPLS, Switching/Routing protocols).
- Understanding of SDWAN technology (VNX100 Versa training/certification will be preferred).
- Understanding of security.
- Demonstration of problem-solving skills.
- Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain.
- 3 to 6 years experience.
Transmission Engineer employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transmission Engineer
✨Tip Number 1
Familiarise yourself with the specific transmission technologies mentioned in the job description, such as SDH, DWDM, and SONET. Being able to discuss these technologies confidently during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Highlight any previous experience you have in a 24/7 operational environment. Be prepared to share examples of how you've successfully managed customer queries and resolved issues under pressure, as this is crucial for the Transmission Engineer role.
✨Tip Number 3
If you have CCNA or CCNP certifications, make sure to mention them during your discussions. These qualifications are preferred for the position, and demonstrating your commitment to professional development can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and technologies in transmission and IP networking. Being knowledgeable about advancements in the field will not only help you in the interview but also show your passion for the industry and your proactive approach to learning.
We think you need these skills to ace Transmission Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, especially in transmission technology and IP networking. Include specific examples of how you've solved customer issues in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the required technologies like SDH, DWDM, and your certifications such as CCNA or CCNP. Relate your past experiences to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: Provide concrete examples in your application that demonstrate your problem-solving skills. Describe situations where you successfully diagnosed and resolved technical issues, particularly in high-pressure environments.
Highlight Relevant Certifications: If you have certifications related to the desired skill sets, such as CCNA, CCNP, or SDWAN training, make sure to prominently feature these in your application. This will show that you meet the qualifications and are committed to your professional development.
How to prepare for a job interview at Tata Communications
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of transmission technologies like SDH, DWDM, and Ethernet. Be prepared to discuss your hands-on experience with equipment such as ADVA, CISCO ASR, and Huawei MUXs, as this will demonstrate your technical competence.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully diagnosed and resolved customer issues. Highlight your approach to troubleshooting and how you escalated unresolved problems, as this is crucial for the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you have worked proactively to meet or exceed these in previous roles. This shows that you understand the operational side of customer support.
✨Be Ready for Shift Work
Since this role involves 24/7 rotating shifts, express your willingness and ability to work flexible hours. Share any previous experiences you have had with shift work to reassure them of your adaptability.
