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For Companies At a Glance
- Tasks: Drive sales for innovative CPaaS solutions and engage with major partners.
- Company: Join Tata Communications, a leader in redefining connectivity with cutting-edge technology.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be at the forefront of cloud and digital transformation in a fast-paced environment.
- Qualifications: 8-10 years in collaboration sales with strong communication and planning skills.
- Other info: Dynamic team culture with a focus on innovation and customer impact.
The predicted salary is between 48000 - 72000 ÂŁ per year.
About The Company
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we envisage a New World of Communications.
Purpose of your Role
This role is part of overlay sales team responsible for identifying, creating and driving opportunities for TCL’s Communications Platform as a Service offerings, and the overall performance of the business, targeting the Enterprise and Cloud Application Service Provider (CASP) segments in the region.
Key Responsibilities
- Act as the sales overlay for CPaaS Solutions opportunities, working with account teams across all routes to market (Enterprise and CASP).
- Responsible for achievement of order bookings, lead representative for the services in the region.
- Support qualified sales opportunities through calls, presentations, negotiation, bid and proposal development, deal structuring.
- Engage product teams to define and support non‑standard requirements for deals and longer‑term roadmap.
- Identify needs for partner services and recruit partners with competitive offerings to augment our portfolio.
- Maintain close relationships with major vendor/partners in the region.
- Track and report sales opportunity pipeline to facilitate accurate forecasting.
- Develop and localize sales and training materials.
- Enable sales teams on service offerings, value proposition and process.
- Define and execute business development and lead generation activities, coordinating with marketing, sales management and other functions.
- Create and execute customer‑specific account plans with the Account Team, conducting regular reviews and growing business with major customers.
- Report market dynamics and product requirements to product managers for strategy, pricing, forecasting and budgeting.
- Represent Tata Communications at industry and customer events.
Qualifications & Experience
- 8‑10 years in collaboration sales to large enterprise, CASP or Service Provider.
- Experience with major vendors, cloud application service providers or SPs.
- Understanding of: the CPaaS market, AI/Automation/APIs in cloud and digital transformation, cloud transformation, CASP business models, voice and messaging markets.
- Knowledge of major vendors and competitors, CPaaS players, CASPs.
- Experience in large managed services and SaaS sales, commercial models, pricing models, deal financials, margin analysis.
- Trade‑off management between cost, SLA, SOW in complex deals.
- Large deal management for direct and partner deals and consultative selling to senior leadership/CxO levels.
- Excellent oral and written communication, presentation skills.
- Pragmatic, hands‑on, creative, flexible, “outside the box” mindset.
- Strong planning and priority‑setting abilities.
- Self‑motivated, results‑driven through others.
- Influence and acceptance in sensitive situations.
- Thrives in high‑growth, fast‑paced, demanding environment.
- Bachelor’s Degree in Engineering, Computer Science or Business (or equivalent).
- Knowledge of spreadsheet software and sales‑related software (Salesforce.com highly desirable).
- Additional experience in voice and messaging services highly desirable.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Telecommunications
Sr Manager - Customer Interaction Suite employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Manager - Customer Interaction Suite
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Sr Manager role at Tata Communications.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in collaboration sales and your understanding of CPaaS. We want to see how you can drive opportunities and support sales teams.
✨Tip Number 3
Prepare for those interviews! Research Tata Communications and their offerings inside out. Be ready to discuss how you can contribute to their vision of redefining connectivity and driving business performance in the Enterprise and CASP segments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Tata Communications team. Let’s get you that job!
We think you need these skills to ace Sr Manager - Customer Interaction Suite
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Sr Manager - Customer Interaction Suite. Highlight your experience in collaboration sales and any relevant achievements that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the CPaaS market and how your skills can drive success at Tata Communications. Keep it engaging and make sure to connect your experiences to the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear, concise language and structure your application well. We want to see your ability to present ideas effectively right from the start!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Tata Communications
✨Know Your CPaaS Inside Out
Make sure you have a solid understanding of the Communications Platform as a Service (CPaaS) market. Familiarise yourself with key players, trends, and how Tata Communications stands out. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Sales Experience
Prepare to discuss your previous experience in collaboration sales, especially with large enterprises and CASPs. Have specific examples ready that highlight your achievements, such as successful deals you've closed or innovative strategies you've implemented.
✨Engage with Real Scenarios
Be ready to tackle hypothetical scenarios related to deal structuring and negotiation. Think about how you would approach complex deals and trade-offs between cost, SLA, and SOW. This will show your problem-solving skills and ability to think on your feet.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use concise language and structure your responses logically. Remember, it's not just what you say, but how you say it that can make a lasting impression.
