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- Tasks: Lead product development from concept to launch and enhance customer experiences.
- Company: Join Tata Communications, a leader in innovative connectivity solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Shape the future of communication with cutting-edge technology and impactful projects.
- Qualifications: Experience in product management and strong analytical skills required.
- Other info: Opportunity to lead a small team and drive significant business outcomes.
The predicted salary is between 36000 - 60000 £ per year.
Tata Communications redefines connectivity with innovation and intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we are envisaging a New World of Communications.
Responsibilities:
- Define product requirements and lead/own product development from concept to launch (with accountability for product delivery).
- Own building product roadmaps and offerings and ensure governance to drive implementation.
- Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT.
- Closely work with IT teams to build a digital journey platform and experience for customers.
- Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support/infrastructure plan to drive the successful acquisition and retention of customers.
- Define a go-to-market model within the existing sales/channel strategy.
- Specify, monitor and manage product financial, technical, service and operational performance levels.
- Track the product(s) P&L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes and optimized profit.
- Provide timely and accurate forecasts for and reporting on product or solution revenues and costs.
- Define the product’s value proposition for Sales. Engage in product education/trainings, through available channel.
- Provide Sales and commercial teams with appropriate pricing guidelines and support special pricing and special solutioning as needed.
- The role may be an individual contributor or may lead a small team.
Qualifications:
- Minimum qualification & experience: relevant years of experience in product management/sales.
- Desired Skill sets: technical and commercial orientation; good knowledge of local market; solution orientation with ability to perceive end-to-end solutions; data analysis (based on consultant reports) and representation.
- Strong business acumen and industry knowledge.
- Experience in delivering finely tuned product marketing strategies.
- Exceptional writing and editing skills, combined with strong presentation skills.
- Product Architecting, Engineering and Product Management.
Sr Manager - Customer Interaction Suite in London employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Manager - Customer Interaction Suite in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects. This is a great way to demonstrate your expertise in product management and customer interaction strategies, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching Tata Communications thoroughly. Understand their products and services, and think about how your experience aligns with their goals. Tailor your responses to show how you can contribute to their vision of redefining connectivity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Tata Communications. Let’s make it happen!
We think you need these skills to ace Sr Manager - Customer Interaction Suite in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sr Manager role. Highlight your experience in product management and how it aligns with the responsibilities mentioned in the job description. We want to see how you can drive product development from concept to launch!
Showcase Your Achievements: Don’t just list your past roles; showcase your achievements! Use specific examples that demonstrate your ability to improve customer satisfaction and manage product performance. We love seeing quantifiable results, so don’t hold back!
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Tata Communications!
How to prepare for a job interview at Tata Communications
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the product suite you'll be managing. Familiarise yourself with Tata Communications' offerings and how they fit into the market. This will help you articulate your vision for product development and demonstrate your expertise.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you would define product roadmaps and go-to-market strategies. Think about specific examples from your past experience where you've successfully driven product development from concept to launch. This will show that you can think strategically and execute effectively.
✨Emphasise Customer Journey Improvements
Since the role involves enhancing customer satisfaction, come ready with ideas on how to facilitate a smoother customer order journey. Discuss any previous experiences where you've implemented process improvements that led to better customer outcomes.
✨Demonstrate Financial Acumen
Understanding P&L and revenue tracking is crucial for this role. Be ready to talk about how you've managed product financials in the past, including pricing strategies and profitability analysis. This will highlight your ability to drive business success through informed decision-making.
