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- Tasks: Manage customer incidents and requests, ensuring top-notch service during UK business hours.
- Company: Join Tata Communications, a leader in telecommunications and IT services.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team solving real-world problems in tech and customer service.
- Qualifications: Bachelor's degree and 5 years in telecommunications; Cisco certification is a plus.
- Other info: Fluency in English and another European language is advantageous.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Communications Talent Acquisition Manager – Tata Communications Job Function TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business hours. Responsibilities Inbound calls responding to all customers requests and incident reports Understanding the customer issue /requirement and capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and solutions Run and analyse traffic reports, IP configuration Coordinate and participate in troubleshooting efforts between departments and vendors Manage and monitor Planned Maintenance Qualifications & Certifications Bachelor\’s Degree in Electrical, Electronics, Telecommunications Languages: fluent English, an additional European language, will be added advantage (French, German, Italian, Spanish, etc). 5 years telecommunications experience, preferably for a service provider Working knowledge of routing, switching, SD WAN networks. Cisco Certified Network Associate certification or Any Basic Network -security-related certification is a plus. Knowledge of IP addressing, routing protocol (BGP, OSPF etc ) Knowledge of VPN /IPsec technology Understanding of security, firewall, the proxy is a plus (Fortinet/Zscaler/Paul Alto etc.) Knowledge of OSI layer and Layer 1/2 technology (xDSL, Ethernet, leased lines, wireless) Excellent oral and written communication skills, team player, good listening skills Coordination skills and result-focused, requires push and escalate Work effectively under pressure Proficient with Microsoft Office Suite Excellent aptitude for problem-solving and good analysis skills Ability to learn, autonomy, the capacity of initiative Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Engineering and Customer Service Industries Telecommunications, IT Services and IT Consulting, and Technology, Information and Media Referrals increase your chances of interviewing at Tata Communications by 2x Get notified about new Incident Manager jobs in High Wycombe, England, United Kingdom . Farnborough, England, United Kingdom 1 week ago Barnet, England, United Kingdom 1 month ago IT&D Senior Change & Capability Manager (6 month FTC) Slough, England, United Kingdom 1 day ago Hemel Hempstead, England, United Kingdom 1 week ago Slough, England, United Kingdom 1 month ago Service Manager – Recovery Sector Charity High Wycombe, England, United Kingdom £24,850.00-£24,851.00 3 weeks ago Associate Director – Forensics and Threat Intel Reading, England, United Kingdom 1 week ago Luton, England, United Kingdom 2 weeks ago Managed Services – Transition Delivery Manager Reading, England, United Kingdom 2 days ago Slough, England, United Kingdom 1 month ago Reading, England, United Kingdom 2 weeks ago High Wycombe, England, United Kingdom 1 week ago Wokingham, England, United Kingdom 1 week ago Change Communications & Employee Engagement Manager Abingdon-On-Thames, England, United Kingdom 1 month ago Oxford, England, United Kingdom 1 week ago Maidenhead, England, United Kingdom 1 month ago Wembley, England, United Kingdom 3 days ago Isleworth, England, United Kingdom 2 weeks ago PCM – Change Manager- 12 mths secondment/ FTC Reading, England, United Kingdom 21 hours ago Hertfordshire, England, United Kingdom 1 month ago Wendover, England, United Kingdom 2 days ago Senior Critical Facilities Engineer (Lead Specialist, VI) Slough, England, United Kingdom 1 week ago Hayes, England, United Kingdom 1 month ago Reading, England, United Kingdom 4 days ago Oxfordshire, England, United Kingdom 1 month ago Reading, England, United Kingdom 3 hours ago Reading, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 days ago Reading, England, United Kingdom 1 week ago Southall, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as routing protocols (BGP, OSPF) and VPN/IPsec technology. Being able to discuss these topics confidently during an interview will demonstrate your technical expertise.
✨Tip Number 2
Network with professionals in the telecommunications field, especially those who work at Tata Communications or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experience where you successfully managed incidents or escalated issues effectively.
✨Tip Number 4
Showcase your communication skills by practicing clear and concise explanations of complex technical issues. This is crucial for the Incident Manager role, as you'll need to convey information effectively to both technical teams and customers.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications and customer service. Emphasise your problem-solving skills and any specific technologies you've worked with, such as routing protocols or VPN technology.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Incident Manager role at Tata Communications. Mention your experience with incident management and how you can contribute to their Service Operations Centre.
Showcase Relevant Certifications: If you have certifications like Cisco Certified Network Associate or any network security-related qualifications, make sure to include them prominently in your application. This will demonstrate your technical expertise.
Highlight Language Skills: Since fluency in an additional European language is advantageous, be sure to mention any language skills you possess. This could set you apart from other candidates and show your ability to communicate with a diverse customer base.
How to prepare for a job interview at Tata Communications
✨Understand the Role
Make sure you have a clear understanding of the Incident Manager role and its responsibilities. Familiarise yourself with the key tasks such as troubleshooting, incident resolution, and customer communication. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in telecommunications, including routing, switching, and network security. Highlight any relevant certifications, like Cisco Certified Network Associate, and be ready to explain how your skills can benefit the company.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past incidents you've managed and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to work under pressure.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle customer interactions and coordinate with different teams to resolve issues efficiently.
