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For Companies At a Glance
- Tasks: Manage customer queries and ensure efficient functionality of services across various domains.
- Company: Join Tata Communications, a leader in innovative connectivity solutions.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Why this job: Be the bridge between customers and tech teams, making a real impact on service delivery.
- Qualifications: Experience in troubleshooting and knowledge of latest technologies required.
- Other info: Dynamic role with opportunities for professional development and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
Serving as a primary point of contact for managing customer queries related to all services and solutions delivered, with a focus on Network/SDWAN/Cloud & security, Unified Collaboration, Mobility & IoT, and other domains. The role acts as a conduit between customers and teams such as engineering and architecture for issue resolution.
Responsibilities
- Technical administration or troubleshooting to ensure efficient functionality of the solution.
- Incident validation.
- Incident analysis.
- Solution recommendations.
- Assist in development, revision, and maintenance of Standard Operating Procedures and Working Instructions.
- Act as a point of escalation for Level‑1 customer service analysts.
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve content and presentation.
- Provide recommendations for tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of procedures used by the operations team and regularly evaluate and update them.
- Publish weekly and monthly reports on customer service operations activity.
Desired Skills
- Good knowledge of implementation, installation, integration, and troubleshooting of system functionalities.
- Experience in platform‑related troubleshooting, data backup, restoration, and retention.
- Awareness of latest technologies in the domain.
Tata Communications – Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services. We at Tata Communications are envisioning a New World of Communications.
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Assistant Manager - Global Service Operations employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Global Service Operations
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or even local meetups related to Global Service Operations. It’s a great way to get your name out there and learn about potential job openings.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in customer service, troubleshooting, and technical administration. Connect with people in your desired field and engage with their content.
✨Tip Number 3
Prepare for interviews by practising common questions related to incident validation and solution recommendations. We can help you with mock interviews to boost your confidence and ensure you’re ready to impress!
✨Tip Number 4
Apply through our website! We often have exclusive listings that might not be found elsewhere. Plus, it shows your genuine interest in joining our team at Tata Communications.
We think you need these skills to ace Assistant Manager - Global Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Technical Skills: Since this role involves a lot of technical administration and troubleshooting, make sure to highlight your knowledge of systems and technologies. Mention any specific tools or platforms you’ve worked with that relate to Network/SDWAN/Cloud & security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Tata Communications
✨Know Your Tech
Make sure you brush up on your knowledge of Network, SDWAN, Cloud & security, and other relevant technologies. Be ready to discuss how you've implemented or troubleshot these systems in the past. This will show that you're not just familiar with the terms but can actually apply them.
✨Prepare for Scenario Questions
Expect to be asked about specific incidents you've handled. Think of examples where you validated incidents, provided solutions, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Communication Skills
As a point of contact for customers and teams, your communication skills are crucial. Practice explaining complex technical issues in simple terms. This will demonstrate your ability to bridge the gap between technical teams and customers, which is key for this role.
✨Bring Your Reports
If you've prepared any reports or summaries in previous roles, bring them along to showcase your analytical skills. Discuss how you’ve used data to improve service operations or customer satisfaction. This will highlight your proactive approach and attention to detail.
