Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage critical customer incidents and drive them to resolution with internal teams.
- Company: Join Tata Communications, a leader in global service operations.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team solving real-world problems in telecommunications.
- Qualifications: Degree in tech preferred; strong communication and problem-solving skills required.
- Other info: Entry-level position with a collaborative culture and career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
Assistant Manager – Global Service Operations
Join to apply for the Assistant Manager – Global Service Operations role at Tata Communications
About The Company
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description: Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities:
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
- Incident Validation, Incident Analysis, Solution recommendation
- Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
- Act as a point of escalation for Level-1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues, and outages.
- Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
- Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
- Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
- Publish weekly reports and monthly reports on customer service operations activity.
Desired Skill sets:
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
- Experience in troubleshooting platform related issues, data backup, restoration, retention
- Maintains awareness of latest technologies in the domain
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Telecommunications
#J-18808-Ljbffr
Assistant Manager - Global Service Operations employer: Tata Communications
Contact Detail:
Tata Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Global Service Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at Tata Communications on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to incident management and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, you’ll be coordinating with various teams, so being clear and concise is key. Don’t hesitate to ask clarifying questions if needed!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you can easily track your progress. Let’s get you that Assistant Manager role!
We think you need these skills to ace Assistant Manager - Global Service Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in incident management and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer incidents or escalations in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love a good storyteller, so don’t be afraid to showcase your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Tata Communications
✨Know Your Incident Management Basics
Make sure you brush up on the fundamentals of incident management. Understand the processes involved, especially how to handle critical outages and escalate issues effectively. Being able to discuss these concepts confidently will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with both customers and internal teams in the past. This will demonstrate your ability to coordinate effectively during incidents.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've tackled problems or managed incidents. Be ready to walk through your thought process and the steps you took to resolve issues. This will highlight your analytical skills and your approach to troubleshooting.
✨Demonstrate Team Collaboration
This position is all about working with various teams, so be prepared to discuss your experience as a team player. Share examples of how you've collaborated with others to achieve a common goal, especially in high-pressure situations.
