IT Support & Network Analyst in Northwich

At Tata Chemicals Europe (TCE), we are part of the larger Tata Chemicals Group network, transforming and modernising to support a multi-site manufacturing business. We are looking for a highly customer-focused IT Support & Network Analyst to become a key member of our small IT team. If you are looking for a hands-on role and are someone who enjoys solving problems and building relationships with users then this is the role for you. You will work closely with employees at all levels of the organisation, many of whom are not IT specialists, and will act as a trusted partner in delivering excellent IT support and services. You will also work closely with our remote Infrastructure and Network teams within our parent company, helping to coordinate support, implement improvements, and ensure a reliable and secure technology environment across all TCE locations.

Key Responsibilities

• End User Support
  • Deliver first-class IT support to users across multiple UK sites.
  • Diagnose and resolve hardware, software, network, and systems issues.
  • Provide face-to-face, telephone, and remote support to employees at all levels.
  • Explain technical issues in a clear and non-technical manner.
  • Ensure excellent customer service and positive user experiences.
• Infrastructure & Network Support
  • Support local network infrastructure, including switches, wireless networks, connectivity, and associated hardware.
  • Monitor performance and identify opportunities for improvement.
  • Work closely with the Group Infrastructure and Network teams to resolve incidents and implement changes.
  • Support cyber security initiatives, patching activities, and technical compliance requirements.
• Multi-Site IT Operations
  • Provide IT support and coordination across multiple manufacturing and office locations.
  • Travel to sites as required to support users and deliver projects.
  • Maintain consistency of IT standards, equipment, and support processes across locations.
• Project & Continuous Improvement
  • Support implementation of new technologies and business systems.
  • Participate in infrastructure, cyber security, networking, and digital transformation projects.
  • Identify opportunities to improve service levels and user satisfaction.
  • Contribute to disaster recovery, business continuity, and operational resilience activities.

Skills, Knowledge and Expertise

The ideal candidate will have:

• Previous experience in an IT Support, Infrastructure Support, or Network Analyst role.
• Experience supporting a multi-site organisation.
• Experience working with a centralised or remote infrastructure/network team.
• Strong understanding of Microsoft and VMware technologies and end-user computing.
• Experience supporting networking infrastructure and troubleshooting connectivity issues.
• Proven track record of delivering excellent customer service.

Skills which are essential for the role:

• Strong interpersonal and communication skills.
• Ability to work effectively with users who have varying levels of IT knowledge.
• Excellent problem-solving and diagnostic skills.
• Customer-focused with a genuine desire to help people.
• Organised, proactive, and able to manage multiple priorities.
• Ability to build strong working relationships across all levels of the business.

It would be great if you had:

• Experience within manufacturing, chemical, engineering, or other industrial environments.
• Knowledge of cyber security best practices.
• Experience supporting ERP systems such as SAP.

What are the perks?

Our people have always been at the centre of the company’s success and in return for their hard work and commitment, we offer a generous benefits package including: 37 days holidays per year, inclusive of Bank Holidays, an additional paid day off each year to volunteer for a good cause in the local community, an excellent contributory Pension scheme, Life insurance, Healthcare and a range of other optional benefit schemes.