At a Glance
- Tasks: Lead a vibrant tasting room, creating memorable experiences and building relationships with guests.
- Company: Join Artist Block Wine, a modern winery redefining hospitality and artistry.
- Benefits: Earn up to $45/hr with tips, enjoy PTO, health stipends, and team vacations.
- Other info: Flexible hours, dynamic team environment, and opportunities for growth await you!
- Why this job: Be part of an innovative brand where your passion for wine and people can shine.
- Qualifications: Experience in hospitality is a plus; we value enthusiasm and a willingness to learn.
Overview
Tasting Room Lead – Artist Block Wine
Position Summary- join the movement. Artist Block isn’t your typical winery. We’re the new kids re-defining the block, a creative house where hospitality meets artistry, and we’re on a mission to be the best at what we do. We’re looking for an ambitious, hands-on Tasting Room Lead (TRL) who thrives in a fast-paced environment and wants to grow with a modern, innovative wine brand.
Why Artist Block? We don’t do cookie-cutter hospitality and we couldn’t be further from the traditional, quiet tasting room. We create memorable moments, build lifelong relationships with our guests, and constantly push ourselves to raise the bar- in every arena. If you’re passionate about wine, energized by people, and excited to grow with a brand on the rise, you’ll love it here.
Responsibilities
Essential Front-Facing Duties
- Host and curate tasting appointments that feel personal, not scripted.
- Greet guests like old friends, anticipate their needs, and tell our story with passion.
- Share wine knowledge in a way that feels fresh, approachable, and exciting.
- Build authentic relationships that naturally lead to wine and club sales.
- Meet and exceed monthly sales goals focused on club conversion, art and wine.
- Oversee tasting room operations, guest scheduling, and POS data.
- Manage wine inventory, ordering, and tech sheet updates.
- Contribute to customer notes and preferences daily using relevant tags and note-taking in the POS.
- Provide exceptional, “unreasonable” hospitality to guests, going out of your way to make each visit memorable (with a set monthly budget).
- Ensure our space looks and feels beautiful by maintaining a friendly, warm, and clean tasting room environment (indoor and outdoor) per opening and closing protocols.
Core Back-of-House Responsibilities
- Punctual, efficient, and appropriately dressed.
- Input all orders and customer requests accurately into POS and close out data within 24 hours.
- Maintain accountability for assigned tasks and follow up on individual assignments timely.
- Support shipping, fulfillment, and inventory tasks.
- Assist with events, moving furniture, and flexible hours for event setup.
- Wash and polish glassware and prep charcuterie, board and other offerings.
- Clean, organize, and re-stock the tasting room; notify management of low supplies.
- Communicate customer service issues and victories to management weekly.
- Other duties as needed; we are a small, growing team.
Additional TRL-Specific Responsibilities
- Inventory & Ordering: Conduct weekly inventory and wine ordering according to the established schedule.
- Materials Management: Ensure all wines poured have up-to-date tech sheets; maintain menus and club sign-up materials.
- Food Prep & Storage: Oversee bar drawer organization, fridge cleanliness, and long-term meat prep; manage cheese cutting/storage and train new employees on food prep (tasks may be delegated).
- Team Support: Ensure associates have needed materials; act as the go-to person for wine knowledge; ensure service standards (water, menus, etc.) are met.
- Compliance & Guest Issues: Collect emails and guest notes; report any issues per OLCC requirements; address guest-experience hindrances immediately.
- Next-Day Protocols: Assign tables and add visit notes based on internal info and guest profiles.
- Events & Scheduling: Confirm guests for events; work alongside GM/owner for setup; ensure wine is processed and ready for tasting.
Skills & Qualifications
- Winery tasting room experience is preferred but not required, we can train the right person.
- Proven sales ability with techniques to overcome objections and drive sales.
- Experience with POS, reservation systems, and guest account management.
- Highly motivated, independent, and team-focused; strong management skills.
- Outstanding customer service with solution-based attitude; ability to train others.
- Gracefully say no given limited supply/reservation capacity.
- Extensive knowledge of wines and production.
- Commitment to excellence and high standards.
- Must work weekends/some evenings; detail-oriented, organized, lift 50 lbs.
- Must be at least 21 years old with a valid OLCC permit.
- Professional appearance and demeanor, flexing your personal style- you are the face of Artist Block.
Compensation, Benefits & Schedule
- Effective hourly rate of $45/hr after tips and commissions* (this is the average of current tasting room staff)
- Breakdown: Hourly Rate: $19-$22/hour DOE + tips + wine club commissions + art sales commissions + monthly bonus
- PTO
- Health Insurance Stipend
- Hawaii team vacation
- Wine Allocation
- Schedule: Wednesday-Sunday 9AM-5:45PM approximately, weekends non-negotiable
Come and win with us!
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Tasting Room Lead (with room to grow) in Dundee employer: Tasting Room Expo
At Artist Block Wine, we pride ourselves on being a vibrant and innovative winery that blends hospitality with artistry. Our Tasting Room Lead role offers not only competitive compensation but also a unique opportunity to grow within a dynamic team that values creativity and personal connections. With a focus on exceptional service, employee development, and a fun work environment, you'll find yourself part of a community that celebrates both wine and the art of memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Tasting Room Lead (with room to grow) in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tasting Room Expo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tasting Room Expo
Don't be shy about reaching out to Tasting Room Expo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Tasting Room Lead (with room to grow) in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tasting Room Expo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tasting Room Expo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
