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- Tasks: Engage visitors with wine tastings and share your passion for wine.
- Company: Join a family-owned winery with a 90+ year legacy and a fun culture.
- Benefits: Enjoy competitive pay, medical coverage, and access to an employee wine shop.
- Why this job: Be the face of our winery and create memorable experiences for guests.
- Qualifications: Customer service experience and a love for wine are essential.
- Other info: Flexible hours and opportunities for growth in a vibrant team environment.
The predicted salary is between 30000 - 42000 £ per year.
We are GALLO, a family-owned company with a 90+ year legacy, consistently recognised as a Glassdoor "Best Places to Work." GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant.
This is a full-time, temporary position.
A Taste of What You’ll Do:
- As a Wine Educator at Rombauer Vineyards, you’ll be the face of our esteemed winery, ensuring every visitor leaves with a memorable experience.
- The Wine Educator is a primary guest experience representative at Rombauer Vineyards, ensuring a dedication to the highest quality of customer satisfaction delivered with a sense of graciousness, pride, fun, and company spirit.
- Promotes the sale of wine and non-wine products sold in the Tasting Room.
- Greets all visitors and pours wines for tasting.
- Describes wines, winemaking techniques, winery history, and provides general tourist information.
- Dedicated to ensuring a wonderful wine tasting experience, including the handling of disgruntled customers.
- Handles routine purchasing transactions, including operating cash register and accounting of daily sales and bank deposits.
- May assist with hospitality special events as needed.
Responsibilities:
- Customer Service Excellence: Provide the highest quality of customer service with graciousness and pride, highlighting our unique company spirit.
- Promote Our Products: Actively promote and sell our wine and non-wine products in the Tasting Room.
- Share Your Knowledge: Describe our wines, winemaking techniques, and share our winery's rich history.
- Financial Transactions: Manage routine purchasing transactions, operate the cash register, and account for daily sales.
- Support Special Events: Assist with special events as needed, adding to the vibrant atmosphere of our winery.
- Team Collaboration: Be part of a dynamic team supporting visitor centre operations to achieve our financial goals, enhance consumer experiences, build loyalty, and reflect our brand's essence.
Your Principal Activities Include:
- Product knowledge and education
- Cash register operations
- Product presentations
Qualifications:
What You’ll Need:
- High school diploma or State-issued equivalency certificate plus 2 years of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, marketing, or teaching and educating others experience.
- Required to be 21 years of age or older.
- Required to lift and move product weighing up to 50 pounds.
- Required to work weekends and a flexible schedule as needed.
- Knowledge of basic computer operation.
- Required to engage in frequent walking and standing.
- Required to multi-task with focus on detail and switch gears quickly.
- Experienced in reading and comprehending simple instructions, correspondence, and memos.
- Experienced in writing simple correspondence and procedures.
- Experienced in conflict resolution.
- Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation.
How You’ll Stand Out:
- Bachelor's Degree plus 1 year of tasting room, customer service, retail sales, wine industry, hospitality, team management, public relations, direct to consumer marketing, or wine education experience; OR High school diploma or State-issued equivalency certificate plus 5 years of tasting room, customer service, retail sales or hospitality.
- Knowledge of wine and wine production.
Benefits & Perks:
We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more!
Wine Educator - Temporary in Plymouth employer: Tasting Room Expo
Contact Detail:
Tasting Room Expo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wine Educator - Temporary in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Gallo and their wine brands so you can chat confidently about their products during your interview. This shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or promote a product. Role-playing with a friend can help you feel more prepared and relaxed when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn, or attend local wine events. Building relationships can give you insider tips and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep an eye on new openings and updates directly from the source.
We think you need these skills to ace Wine Educator - Temporary in Plymouth
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your love for wine shine through! Share any personal experiences or knowledge you have about wine and winemaking. This will help us see your enthusiasm and how you can connect with our guests.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in customer service, hospitality, or wine education. We want to see how your background aligns with the role of a Wine Educator at Rombauer Vineyards.
Be Personable and Engaging: Your written application should reflect the friendly and welcoming spirit we embody at Gallo. Use a conversational tone and don’t be afraid to show your personality – we’re looking for someone who can create memorable experiences for our visitors!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Tasting Room Expo
✨Know Your Wines
Make sure you brush up on your wine knowledge before the interview. Familiarise yourself with the different types of wines, winemaking techniques, and the history of Rombauer Vineyards. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
As a Wine Educator, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved conflicts. Highlighting your ability to handle disgruntled customers with grace will set you apart.
✨Practice Your Presentation Skills
You’ll be hosting tastings and sharing information with guests, so practice how you would present a wine tasting. Think about how to engage your audience and make the experience memorable. A mock presentation can help you feel more confident.
✨Be Ready for Teamwork Questions
Since this role involves collaboration, be prepared to discuss your experience working in teams. Think of specific instances where you contributed to a team goal or supported your colleagues, as this will demonstrate your fit within their dynamic team.
