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- Tasks: Create memorable experiences for guests through excellent customer service and wine knowledge.
- Company: Family-owned vineyard in a stunning location, promoting diversity and inclusion.
- Benefits: Work in a beautiful setting with opportunities for personal growth and development.
- Other info: Flexible role with opportunities to engage with diverse customers and community.
- Why this job: Join a passionate team and help elevate our brand while enjoying the beauty of the Dundee Hills.
- Qualifications: Strong customer service skills and a passion for wine are essential.
The predicted salary is between 20000 - 25000 £ per year.
We believe in finding the strengths that lie within every candidate and strive to build diversity in our shared work environment. Through inclusion across race, gender, disability status, age, religion, sexual orientation, identity, neurology and experience, authenticity and unity make us stronger!
We are a 52-year family-owned business in a gorgeous setting in the Dundee Hills; approximately 45 minutes from Portland. You'll appreciate tranquility and beauty every day and for social butterflies, you will be fulfilled! We are growing and need a strong, dedicated sales professional to help take our business to the next level. Are you ready for the challenge?
The Hospitality Specialist is at the forefront of our brand, welcoming guests at The Outlook. This role's purpose is to create memorable experiences for our guests through excellent customer service, exemplary hospitality, and the ability to speak knowledgeably about Knudsen Vineyards wines and the wine industry in general. An equally important purpose is to generate revenue by selling bottles of wine to customers in the Tasting Room, converting guests to Family Roots Wine Club members, and collecting consumer contact information to enable future sales via eCommerce transactions.
The person in this role will work directly with the Tasting Room Manager to perform hospitality standards through excellent customer service in all DTC channels; Tasting Room, Events, Wine Club, eCommerce, and Phone sales. Essential to the role is maintaining the company’s long-established reputation for excellence, respecting others, and creating and fostering a culture of trust, cooperation and lasting engagement among team members, our customers, and key stakeholders in the community.
This role requires flexibility and the ability to positively accommodate changes in sales technique, staffing, scheduling, and procedures. As a new company, we are aiming for high quality standards which at times will inevitably require changes in procedures or protocols as we seek to better serve our customers and reach our business goals. Regular and dependable attendance is an essential function of all positions.
Detailed job duties will be provided during the interview.
REQUIRED QUALIFICATIONS
- Must have exemplary customer service and presentation skills with the ability to relay knowledge of wines and wine production in private and group settings.
- Must possess dynamic communication skills with customers, members of the trade, friends and family, etc.
- Host guests through daily tastings, elevated and private tasting experiences (some limitations apply).
Hospitality Specialist employer: Tasting Room Expo
Contact Detail:
Tasting Room Expo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Specialist
✨Tip Number 1
Get to know the company! Before your interview, dive into Knudsen Vineyards' history and values. This way, you can show off your knowledge about their wines and what makes them special, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Since the Hospitality Specialist role is all about creating memorable experiences, think of examples from your past where you’ve gone above and beyond for a customer. Share these stories during your interview to highlight your dedication.
✨Tip Number 3
Be ready to adapt! The job description mentions flexibility, so be prepared to discuss how you've successfully handled changes in your previous roles. This shows that you can thrive in a dynamic environment like Knudsen Vineyards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Knudsen family. Let’s get you that interview!
We think you need these skills to ace Hospitality Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see your unique personality and how it aligns with our values at Knudsen Vineyards. Don’t be afraid to share your passion for hospitality and wine!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and hospitality. We’re looking for someone who can create memorable experiences, so share specific examples of how you've done this in the past!
Be Knowledgeable: Show us that you know your stuff about wines and the wine industry. A little research goes a long way! Mention any relevant knowledge or experiences that demonstrate your enthusiasm for wine and how it can enhance guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tasting Room Expo
✨Know Your Wines
Make sure you brush up on your knowledge of wines and the wine industry. Be prepared to discuss different types of wines, their production processes, and what makes Knudsen Vineyards unique. This will show your passion for the role and help you connect with guests.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create memorable experiences for customers.
✨Embrace Flexibility
Since the role requires adaptability, be ready to discuss how you've successfully navigated changes in previous jobs. Highlight your willingness to learn and adjust to new procedures or sales techniques, as this aligns with the company's growth mindset.
✨Engage with Authenticity
During the interview, let your personality shine through. The company values authenticity and unity, so be yourself and express your genuine interest in contributing to their culture. This will help you stand out as a candidate who fits well within their team.