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- Tasks: Lead the tasting room, create memorable experiences, and manage wine club operations.
- Company: Join NW Wine Company, a dynamic team in the Oregon wine industry.
- Benefits: Enjoy paid time off, health insurance, and a 401(k) with company match.
- Other info: Flexible schedule with opportunities for growth and collaboration.
- Why this job: Combine your passion for wine with exceptional customer service in a fun environment.
- Qualifications: 2+ years in hospitality, wine knowledge preferred, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
NW Wine Company is hiring a Tasting Room Lead / Club Coordinator to support the DTC operations for a new multi-brand tasting room concept opening this Summer. Under the direction of the Head of Brands & Hospitality, the Tasting Room Lead / Club Coordinator will oversee all aspects of the tasting room, from creating positive customer interactions and cultivating personal experiences to assisting with the Wine Club and coordinating shipping facilitation. The ideal candidate must have excellent customer service and sales skills as well as a true passion for wine. This full-time role requires a flexible schedule, including weekends and some holidays.
Job Description
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the tasting room
- Create memorable guest experiences to maintain a reputation for excellence
- Resolve guest concerns/complaints using good judgment and tact while adhering to brand guidelines
- Support customers with questions and requests while maintaining high hospitality standards
- Oversee Club Member requests and correspondence through thoughtful, engaged communication
- Process Wine Club Allocations and ensure smooth delivery of wines to Members
- Enforce company policies and standard operating procedures
- Drive customer engagement through timely follow up procedures
- Partner with the Head of Brands & Hospitality and the Digital Marketing Manager to communicate on-site events, tastings, and promotions
- Assist in the planning and execution of both on and off site events
Qualifications
- 2+ years of hospitality sales experience in a tasting room, hotel, restaurant, or retail setting; wine industry experience preferred
- Knowledge of the Oregon wine industry, including geography, history, and production techniques, is highly desirable. Sommelier/WSET/SWE certifications are a plus
- Availability to work weekends, evenings, and holidays as needed
- Knowledge of wine industry software Commerce7, Wineshipping, and Tock a plus
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success in a collaborative, high-paced environment
- Ability to lift 50lb and remain standing for extended periods of time
What We Offer
- 80 hours of Paid Time Off annually, with incremental increases
- 10 paid holidays each year
- Employer-paid Health, Dental, and Vision Insurance
- Voluntary Life and Disability Insurance
- Flexible Spending and Dependent Care Accounts
- 401(k) with company match
At NW Wine Company, we work as a team to provide exceptional service and results. While each employee has defined responsibilities, we value flexibility and a collaborative mindset—everyone contributes wherever needed to help the company thrive.
Tasting Room Lead & Wine Club Coordinator in Dundee employer: Tasting Room Expo
Contact Detail:
Tasting Room Expo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tasting Room Lead & Wine Club Coordinator in Dundee
✨Tip Number 1
Get to know the company inside out! Research NW Wine Company, their values, and their wine offerings. This way, when you walk into that interview, you can show off your passion for wine and how you fit into their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've created memorable experiences in past roles.
✨Tip Number 3
Network like a pro! Attend local wine events or tastings to meet industry folks. You never know who might have a lead on a job or could put in a good word for you at NW Wine Company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Tasting Room Lead & Wine Club Coordinator in Dundee
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your love for wine shine through! Share any experiences or knowledge you have about the Oregon wine industry, and don’t be shy about mentioning any certifications like Sommelier or WSET. We want to see that you’re not just looking for a job, but that you genuinely care about the craft.
Highlight Your Customer Service Skills: Since this role is all about creating memorable guest experiences, make sure to showcase your customer service skills in your application. Share specific examples of how you've resolved guest concerns or created positive interactions in previous roles. We love to see candidates who can bring that high hospitality standard to our team!
Be Flexible and Adaptable: This position requires a flexible schedule, so it’s important to mention your availability in your application. Highlight any past experiences where you’ve successfully adapted to changing priorities or worked during weekends and holidays. We appreciate team players who can roll with the punches!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Make sure your application is tailored to the job description, and don’t forget to proofread! A polished application shows us you’re serious about joining our team at NW Wine Company.
How to prepare for a job interview at Tasting Room Expo
✨Know Your Wine
Brush up on your knowledge of the Oregon wine industry, including its geography, history, and production techniques. Being able to discuss specific wines and their characteristics will show your passion and expertise, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you resolved guest concerns or created memorable customer interactions. Highlighting your ability to maintain high hospitality standards will demonstrate that you’re the right fit for the Tasting Room Lead role.
✨Be Ready for Flexibility
Since this role requires a flexible schedule, be prepared to discuss your availability during weekends and holidays. Showing that you can adapt to changing priorities will reflect your commitment to the team and the company’s needs.
✨Engage with the Team Spirit
Emphasise your collaborative mindset and ability to work independently. Share examples of how you've successfully contributed to a team in a high-paced environment, as this aligns perfectly with the company culture at NW Wine Company.