Full Time Hospitality Ambassador in Dundee

Dobbes Family Winery is seeking an enthusiastic, driven, friendly Hospitality Ambassador to represent our wines, our winery, and our welcoming culture. The ideal candidate will provide spirited and exceptional customer service for our club members, new visitors, industry peers, and trade partners. They will also educate guests on the unique qualities of our wines, history, philanthropy, and culture. A service heart coupled with strong sales talent is a must, as is a sense of humour and commitment to teamwork. We invite you to join our team of passionate, hard-working individuals who love what we do and are proud to be a part of one of the most established and well-respected wineries in the Willamette Valley.

Our Dundee tasting room is open every day from 11am – 6pm, with occasional evening events. This is a full-time position requiring Friday through Tuesday work days.

• Greet and serve guests in the tasting room; educate guests about the company's wines, winery history, winemaking process, and wine country; answer guests' questions about wine.
• Create a memorable, welcoming experience for every guest.
• Acquire and maintain knowledge of the company's wines, the winery, and the winemaking process in order to effectively advise and sell wine to guests.
• Host private tours and tastings as needed.
• Strive to meet team goals for wine sales, wine club acquisition, customer data capture, and other KPIs as set by the Tasting Room Manager.
• Assist in the development and execution of customer outreach plans across all communication channels, including RedChirp, email, and phone.
• Set up and clean up daily tasting room operations as needed.
• Handle routine sales transactions, including operating the cash register and accounting for daily sales.
• Monitor all customer-facing inboxes to respond to inquiries and process orders for food items or pairings tied to special reservations.
• Maintain displays and stocking of retail items and wines.
• Support the Shipping and Inventory Manager with packing and fulfilling orders, and assist with coordinating outbound shipments.
• Perform general housekeeping duties to keep the tasting room neat and orderly for staff and guests.
• Participate in all onsite tasting room and wine club events; represent the company at offsite events as needed.
• Support outreach to local and Portland-area non-winery businesses to drive traffic to the tasting room.

• Must be at least 21 years of age.
• Minimum of two years of related experience in the wine industry.
• Demonstrated excellence in customer service.
• Demonstrated ability to prioritise and manage multiple projects with minimal direction.
• Strong communication and organisational skills.
• Basic math skills required.
• Demonstrated ability to communicate effectively with a variety of audiences.
• Intermediate working knowledge of winemaking equipment, processes, and procedures.
• Oregon Liquor Control Commission license required.

Position is hourly with $21/hour as the base wage; weekend availability and occasional events and holidays. 3 weeks PTO provided (plus Christmas through New Year), 401K, health/vision/life insurance, wine allocation, and Volunteer Paid Time Off. Competitive Commission Structure and Tips. Bilingual in English and Spanish preferred but not required.

Dobbes Family Winery and Wine by Joe are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.